1. What’s New!
2015.

2. Sutherland Global Services
40+ locations in 18 countries, including Work at Home options
Founded in 1986
Headquarters Rochester, New York
Industry - Business Process Outsourcing (BPO)
Privately owned – Exceeded $1 Billion in Revenues in FY14
Head count - 30,000+
Locations - Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Mexico, Malaysia, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom and United States
Industry recognized Leadership Development program
24 April 2019

3. Marquee Clients
Deep industry expertise driving a large client base across industry verticals
24 April 2019

4. Sutherland in Canada
Canada Facts
Two facilities in Canada – Windsor and Sault Ste. Marie
Sutherland Canada opened in 2003 – launching in Sault Ste. Marie and expanding to Windsor in 2005
Consolidated operations at 500 Ouellette in 2013 – occupy 8 of 11 floors – 65,000 square feet of office space
When other Call Centre companies were shutting down operations in Ontario, Sutherland remained committed to the Canadian Market
Total of 1,519 employees in Canada
24 April 2019

5. Sutherland Windsor 1,053 FTE in Windsor
The Windsor Advantage
1,053 FTE in Windsor
Major US Telecommunications Client – Technical Support, Customer Care and Billing, Sales
Major Canadian Telecommunications Device Manufacturer – Technical Support
The Windsor Advantage:
Superior Performance – outperforms US operations on all programs
Highly Tenured Team by Industry Standards
Average Tenure of a Windsor Employee – over 32 months - 36% have greater than 3 years tenure
Average Tenure of Management Team – 66 months
24 April 2019

6. What’s New at Sutherland Windsor
Growth
New Head of Canadian Operations – Lori Atkinson
25% annualized revenue growth from FY13 through FY14
We continue to grow! Demand for our talent in Windsor has never been stronger
Projected to hire 400 employees over the next 3 months!
New base wage rate for Technical Support announced January 19th
New hires starting at $13.00 (increased from $11.50)
All existing employees receiving $1.50/hour wage increase
24 April 2019

7. What’s New at Sutherland Windsor
Rewards and Recognition – Extra Mile
Rewards and Recognition has always been an integral component of our culture at Sutherland
Extra Mile launched globally at Sutherland in January 2014
Look and feel of Social Media
Earn points to make catalogue purchases, see newsfeed alerts, add achievements
24 April 2019

8. What’s New at Sutherland Windsor
Community Engagement
Community Engagement
Sutherland Cares
Attracting a New Demographic
New Canadians
Community Partners
Part Time Model
County Catchment Area
24 April 2019

9. Help Needed
Expand catchment area to the County (Essex, Leamington, Kingsville, Lakeshore, Amherstburg, Lasalle, Belle River, Tecumseh)
Long-term commitment to hiring County Constituents
Need a transportation solution
2014 Vital Signs Survey:
24 April 2019