2. “Our response rate is around 80%
“Our response rate is around 80%. That’s not something we’ve experienced with the previous ConnectWise surveys that we’ve used.
The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”

4. 3 modes of operation

5. 1) Embedded Thermometers
Add 1-click Thermometers to your ConnectWise ticket closure s.

6. 2) Outlook / Gmail Thermometers

7. 3) Thermometers
Create your branded template, upload your list of contacts.
Customer Thermometer does the sending.
Perfect for polling business owners each month / quarter

8. What happens when a recipient clicks or taps a response?

9. All responses lead to a context-sensitive landing page for recipients to leave (optional) verbatim comments The click IS the survey – you are not taken to a page to perform the survey!

11. “The click is just the beginning…”

12. The response is recorded inside your Customer Thermometer account, and also against the ticket inside ConnectWise
This means you can then report on the “LatestRating” field AND trigger workflows

13. You can also trigger email alerts directly from your Customer Thermometer account

14. Customer Thermometer webhooks
Trigger actions or workflows in 3rd party applications, based on inbound responses

16. Dashboard of aggregated Thermometer responses

17. Individual Thermometer reporting screens

18. Reporting will show the recipient details alongside any other data you wish to capture, such as the ticket number and the technician which closed the ticket

19. Comment reporting

20. Technician league tables are extremely popular for coaching and rewarding teams

21. Be transparent. Publish your results, using our API or widgets…

23. Customer Thermometer is all about response rates

26. “Our response rate is around 80%
“Our response rate is around 80%. That’s not something we’ve experienced with the previous ConnectWise surveys that we’ve used.
The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”

27. How to get started

29. How to get started Spend 5 minutes reading our quick start guide:
Or, if you need more help, get in touch: