1. Welcome Lead-in slide for Ernie
Supporting Carnegie Mellon's Dining Mission
                                                                                 
Carnegie Mellon University wants a partner who understands their vision and mission for campus, one that includes teaching, learning, sharing, leadership, creativity, development, respect, discovery, commitment and meaningful and sustainable contributions to society. Sodexo is that partner.
Sodexo is committed to delivering an exceptional dining experience for the Carnegie Mellon community, one that focuses on quality food, outstanding service and a true partnership in support of the University and your mission.
Ernie’s Philosophical Approach to the Business
Who We Are :President of your region-Make Decisions at your level
Your Philosophy
Providing your on-campus team with the resources and support they need and enabling them to focus on delivering delicious food, enjoyable experiences, outstanding customer service and flexibility to every customer

2. Sodexo Campus Service Introductions Jim Fjelstul Senior Vice President
Terry Truett District Manager
Edward Yduarte’ Operations Manager
Omar Muhammad Business Development
As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

3. Sodexo Campus Service
Leading Provider of Comprehensive Service Solutions in The US, Canada, and Mexico
Our Focus is University Food and facility management
Sodexo employees over 145,000 people
Our Average University/College partnership is 20+ years
Community Involvement & focus on diversity
As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

4. Regional Partners University of Texas at Pan American
University of Texas at El Paso
Corpus Christi Hooks
Wharton County College
University of Texas at Austin
Tulane University
University of Incarnate Word
Loyola University
   
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5. Sodexo Campus Service UTB-TSC Dining Service Priorities
Innovative, quality food and service that will enhance the student experience on campus
Meal plan options that provide value to students
Exciting new dining operations
First class catering operations for all segments of campus
A professional management team that will focus on customer service
As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

6. Exceptional Student Experiences
Create environments that promote an exceptional student dining experience at
The University Of
Texas at Brownsville
Our Goal
Intro slide for Molly:
This slide will lay the foundation for our program, which is focused on creating exceptional student experiences.
Key Talking Points:
Our approach is centered on three core principles; we focus on delivering fresh, flexible dining, with outstanding service in environments that meet students needs.
Today we are going to walk you through some of the exciting new changes and additions that Carnegie Mellon dining will see this fall, focusing on fresh food, flexible and convenient dining options, health and wellness, sustainable practices and community
Our Goal

7. The New University Center
Quality Standards
High Quality Products
Prepared Fresh Daily
Menus Based on Campus Input
Well Trained Staff
Nutritional Information

8. Student Union - El Comedor
Menu Highlights
Fresh Salad & Soup Bar
Stacks Deli
Chefs Action Station
Classic Cuisine Entrees
Rotating Grill
Pizza & Pasta
The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon.
iMye at Schatz
Cyclone Salads
Nrgize café
Kivo
Mein Bowl
Pandini’s
Jazzman’s at Carnegie Mellon Café
Tartan’s Gelateria
Einstein Bros.
Simply to Go
Catering

9. Student Union Schematic
   
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Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE

10. The Tandy Building Kiosk
Menu Highlights
Fresh Coffee & Tea
Gourmet Deli Sandwiches
Assorted Salads
Sushi
Fresh Fruit Cups
Parfaits
Freshly Baked Cookies
The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon.
iMye at Schatz
Cyclone Salads
Nrgize café
Kivo
Mein Bowl
Pandini’s
Jazzman’s at Carnegie Mellon Café
Tartan’s Gelateria
Einstein Bros.
Simply to Go
Catering

11. The Tandy Building Simply to Go Image Future C-Store and Bistro
   
Closing slide
Simply to Go Image
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE

12. The Library Cafe’ Menu Highlights Full Espresso Coffee Bar
Jamba Juice & Smoothies
Gourmet Deli Sandwiches
Assorted Salads
Sushi
Gourmet Bakery Items
“Mini” C-Store
The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon.
iMye at Schatz
Cyclone Salads
Nrgize café
Kivo
Mein Bowl
Pandini’s
Jazzman’s at Carnegie Mellon Café
Tartan’s Gelateria
Einstein Bros.
Simply to Go
Catering

13. The Library Café Schematic
   
Closing slide
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE

14. The Library Café
   
Closing slide
JAMBA JUICE KIOSK

15. (Future Installation)
Paseo Café
(Future Installation)
   
Closing slide
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE

16. Nutrition Holistic approach to wellness and healthy living
Balanced Way Meals offered Daily
Program addresses dietary trends and challenges
Nutrition awareness at each dining location
Carnegie Mellon is committed to increasing the sustainable practices of campus, through initiatives around energy, waste management and responsible use of resources. Sodexo is committed to being a responsible and sustainable partner with Carnegie Mellon, understanding the impact that dining has on the use of resources.
Our efforts at Carnegie Mellon will focus on:
supporting local farmers and increasing the seasonal menu offers throughout campus, focusing on the naturally good flavors of fresh, seasonal ingredients
Conserving and renewing our resources:
trayless dining
PB&J campaign
recycling
energy management
Commitment to Community partnerships: being an active participant in the community, supporting local farmers, creating learning opportunities for students about sustainable practices are all part of our focus on being a sustainable partner for Carnegie Mellon

17. Student Catering Guide
Student Group Catering
Presidential Catering
Shoestring Guide
Community Catering
Student Catering Guide

18. Community Catering
Classic

19. Presidential Catering

20. Arts Center Schematic Future C-Store and Bistro JAMBA JUICE Future
   
Closing slide
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE
Future
C-Store
and Bistro
JAMBA JUICE

21. Concessions University Library Selected branded menu items
Menu items based on the preferences of the customer (Scorpion Fans!)
Classic concession program
Fresh food & presentation
Just-In-Time production
Additional stands
Quick service

22. Uniform & Training Standards
The New University Center
Uniform & Training Standards
Our employees are provided uniforms based upon their work positions including chefs, cashiers, line servers, utility workers and student employees. In addition to uniforms, we provide our employees with extensive training and guidelines for customer service, food presentation and food safety. Training is ongoing and modules are utilized throughout the year to reinforce the high standards we bring to our campus dining partnership.

23. A strong, customized, focused marketing plan is critical in our
efforts to:
• Maximize usage of on-campus dining
• Increase customer satisfaction with
more convenient and flexible dining
options
• Deliver dining options with greater
emphasis on health and nutrition
• Integrate dining into the campus life
experience
   
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24. Marketing
   
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25. Marketing Combining Campus Fun with Dining Heritage Promotions
Sticking with the theme of food from far
away places, we are prepared to introduce
a series of events throughout the year that
deliver education and information as well
as great dining experiences, while also
promoting diversity and inclusion. These
events may include Cinco de Mayo,
Hispanic Heritage Month and Chinese New
Year Celebrations, along with other
international and cultural celebrations
   
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26. Sodexo Experience
The Sodexo Experience is an essential component of Creating
Exceptional Student Experiences.
Our goal is to drive client retention and growth through engaged and motivated employees who provide outstanding customer service.
As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.
The Sodexo Experience has three key elements:
1. Customer Service
2. Employee Recognition
3. Team Huddles

27. Alternative Packaging Materials
Sustainability
The Future is in Our Hands
We are committed to conserving the Earth’s resources so that the
food, health and energy needs of today’s customers are met, while
we work to protect the rights of future generations to enjoy the
same resources.
   
Closing slide
Supporting locally grown foods encourages distributors to expand the supply of such products.
Food Waste Reduction
Locally Grown Produce
Waste Management
Recycling
Alternative Packaging Materials

28. Facility Enhancement Jones Hall - Tiger Den Fall 2010 El Comedor
Updated paint/wall coverings (If agreed upon)
New platform signage
Electronic Meal System
New service wares
New small wares 
New Salad Bars
New staff uniforms
New staff training with a focus on Customer Service *

29. Facility Enhancement Jones Hall - Tiger Den Summer 2010
New menus & electronic meal access system
Fall/Winter 2010
Tandy Hall Simply to Go
(Installed by Christmas Break)
Spring 2011
Library Cafe’
Summer 2011
Complete renovation of El Comedor

30. HALO POS System Syetem Highlights Allows prepaid meal tracking
A la Cart Meal Purchase
I.D. Card access
Wireless option for concessions
Ties to campus Blackboard system
Provides
Low balance account notifications
Student activity reports
Online account recharge for DCB
Closing slide

31. Exceptional Student Experiences
WE PROMISE TO:
Create environments that promote an exceptional student dining experience at
The University of
Texas at Brownsville
Intro slide for Molly:
This slide will lay the foundation for our program, which is focused on creating exceptional student experiences.
Key Talking Points:
Our approach is centered on three core principles; we focus on delivering fresh, flexible dining, with outstanding service in environments that meet students needs.
Today we are going to walk you through some of the exciting new changes and additions that Carnegie Mellon dining will see this fall, focusing on fresh food, flexible and convenient dining options, health and wellness, sustainable practices and community