1. Effective Communication with your Senior Management Team

2. Why do we communicate with senior management?
Requirement
Raise profile
Accomplish desired results
Better decision making

3. Designing a Communication Plan for Senior Management
What does the institution value?
How frequently should we report?
How should the data be presented?

4. What is valued on your campus?
Strategic Plan
Mission, Vision, Values
Assessment
Accreditation
Enrollment
Student Services

5. Frequency of Reports
Annual
Enrollment Term
Monthly
Weekly

6. Presentation of Reports
Tables
Charts
Meaningful
Simplicity

7. Digital Dashboard “Executive Dashboard”
Business management tool to visually assess
the overall success of core activities.
Consolidate and display information in a format to allow senior management to review, analyze, and take action more quickly.

8. Benefits of an Executive Dashboard
Visual – “at-a-glance”
Identify trends / potential issues
Benchmarking
Alignment of goals, objectives and initiatives with institution strategic plan
Better decision making – data vs. perception

9. Metrics and Key Performance Indicators
Enrollment
Processing
Personnel
Reporting
Fund Management

10. Enrollment Percentage receiving merit based aid
Percentage receiving need-based aid
Percentage receiving Federal Pell Grant
Full-time vs. part-time aid recipients
Aid eligibility by program of study

11. Processing Students applying for aid ISIR’s received Students awarded
Verification
Loans processed
Phone calls / s
Appointments – scheduled and walk-in

12. Personnel Turnover – professional / staff
Case load – include current and prospective students
Technology support
Training needs
Professional development

13. Reporting Requirements
Common Data Set
average loan indebtedness
average percentage of need met
FISAP
average work-study earnings
annual number of FAFSA filers

14. Fund Management
This is the one guaranteed to always get the attention of the senior management team and ultimately the Board of Trustees
- budget
- fund raising

15. Fund Management Funding by source (federal, state, institutional)
Funding by type (gift-aid, work, loan)
Tuition discount rate
Need-based funding
Merit-based funding
Historical analysis

16. Executive Dashboard
Provide information relevant to your institution and your situation
Present 5 – 9 items on any given report
Do not just identify the issue –
-provide information regarding the cause
-offer solutions if corrective action is needed

17. Eileen Dills Associate Vice President for Student
Eileen Dills Associate Vice President for Student Financial Services Queens University of Charlotte