1. Developing a New Enterprise IT Organization by Starting in the Middle Michael Sink, Joseph Alcala, Bryce Jackson

2. The Short Story
Started January 2016 transitioning five colleges, the largest division and the sub- division of central IT into UCF IT as cohort one.
Part of larger initiative IT 20/20 and an independent assessment of IT resources and spending.
Year two underway with another cohort and more change
Quick Facts about UCF
13 colleges offer more than 212 degrees
66,000+ enrolled students
12,000+ employees
13 locations across the Central Florida region with a 1,415-acre main campus

3. The Process Created transition team
Developed a new set of core values, mission and vision
Identified immediate and long-term “work to be done”
Proposed ITIL based structure and approach
Identified milestones for transitioning resources
Created and facilitated orientations for each functional area
Created on-boarding documentation for future cohorts

4. Major Challenges
Cultivating a large-scale cultural shift for the new organization and how it interacts and partners with the university.
Gathering the details of existing resources, responsibilities and services of teams prior to teams transitioning
Recognizing the need for a formal agreement or understanding early in the process as possible
Pre-planning and organizing future organizational and functional state prior to teams transitioning; identifying potential service gaps, new models of service and service offerings, and needed paradigm shifts.

5. Collaboration Strategies
Communicate, communicate, communicate: consistent and often to stakeholders and internally
Continual improve and assess relationships to maintain and improve trust and transparency
Gather as much information as possible as early as possible about each area to: establish budget, personal, projects, and expectations; have a formal understanding of the transition ASAP
Cultivate a culture of inclusion and dialogue university-wide, especially with units that are skeptical.

6. Merit of an IT Reorganization
Ability to share and scale
Ability to streamline and standardize (to a point)
Ability to recognize large-scale problems sooner
Opens new dialogue channels for collaboration and partnership
Offers a way to provide a more focused IT career ladder

7. Resources IT 2020 website UCF IT website Michael Sink
itr.ucf.edu/it2020
UCF IT website
it.ucf.edu
Michael Sink
Joe Alcala
Bryce Jackson

8. Thank you!