1. 2017

2. Nexus Alpha / Nexus Alpha LPS
Patrick McDougall
Nexus Alpha / Nexus Alpha LPS
How are passengers benefitting from improved information systems?
… or perhaps more generally …
How are passengers benefitting from improved information?

3. When do we need access to information?
When we are missing facts
When we want reassurance
When facts change
Consistent, Accurate
Predictive?
Personalised?

4. How are passengers benefitting from improved information systems?
Perception – Passenger focus/Transport focus
Overall Satisfaction
(?/26321)
Autumn 2005
Autumn 2016
% Satisfied or Good 80 81
% Neither Nor 12 11
% Dissatisfied or Poor 8
Station Facilities
Provision of information - train times/platforms
(?/25300)
Autumn 2005
Autumn 2016
% Satisfied or Good 77 82
% Neither Nor 12 10
% Dissatisfied or Poor 11 8
Staff Availability
(?/4063)
Autumn 2005
Autumn 2016
% Satisfied or Good 57 66
% Neither Nor 23 20
% Dissatisfied or Poor 13

5. How are passengers benefitting from improved information systems?
Train Facilities
The provision of information during the journey
(?/23,809)
Autumn 2005
Autumn 2016
% Satisfied or Good 63 70
% Neither Nor 22 19
% Dissatisfied or Poor 15 11
Staff availability
(?/19,386)
Autumn 2005
Autumn 2016
% Satisfied or Good 37 44
% Neither Nor 29 28
% Dissatisfied or Poor 33
Train Facilities – Dealing with Delays
How well train company deals with delays
(?/5,759)
Autumn 2005
Autumn 2016
% Satisfied or Good 34 35
% Neither Nor 36
% Dissatisfied or Poor 30 29

6. How are passengers benefitting from improved information quality
How are passengers benefitting from improved information quality? Quantitative Measurement I

7. How are passengers benefitting from improved information quality
How are passengers benefitting from improved information quality? Quantitative Measurement II

8. How are passengers benefitting from improved information quality (2016 – 2017)?

9. How are passengers benefitting from improved information quality (2013 – 2016)?

10. How are passengers benefitting from improved information quality
How are passengers benefitting from improved information quality? (What the graphs really look like!)

11. How are passengers benefitting from improved information systems?
The Euston Taxi Fire Incident

12. How are passengers benefitting from improved information systems?
Darwin CIS and Open Data

13. How are passengers benefitting from improved information systems?
Darwin CIS and Open Data

14. Siemens Class 700 Units Nexus Alpha TOCBOSS TfL Rainbow Boards
Pre-recorded Announcements
Train Disruption

15. Nexus Alpha
Arrakis
Links customer experience, control operations, and decision making
Utilises all of the data available including TYRELL IO data, open data from TfL, Network Rail and NRE/RGD and makes it available over all platforms
Introduced collaboration tools across UK Rail and the Public Transport Industry - including TOCs, Network Rail, TfL

16. How are passengers benefitting from improved information systems?
Innovative Hardware – Improving the “reach” – Providing a Service

17. How are passengers benefitting from improved information systems?
Sentiment Analysis / Providing a Personalised Service / Role of TOC

18. Nexus Alpha / Nexus Alpha LPS
Patrick McDougall
Nexus Alpha / Nexus Alpha LPS