1. Developing Management Skills
Supplement A:
Making Oral and Written Presentations
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2. Learning Objectives Making informative oral presentations
Write clearly and persuasively
Respond appropriately to questions and challenges
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3. The Five S’s of an Affective Presentation
Formulate strategy for specific audience
Develop a clear structure
Support your points with evidence
Combine ideas with an enhancing presentation style
Supplement with informed responses to questions
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4. Formulate a Specific Strategy
This stage is broken into 3 elements,
Identify your purpose
Tailor your message to your audience
Meet the demands of the situation
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5. Develop a Clear Structure
An effective introduction,
Catches attention and sets a tone
Gives a reason for listening
Establishes a road map
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6. Choose an Appropriate Pattern
Thoughts can be ordered by:
Time
Direction
Causal process
Problem-solving sequence
Complexity
Space
Familiarity
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7. Sandwiching Three Step Process, Emphasize advantages of the plan
Assess the risks or concerns
Reinforce the benefits
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8. Develop a Clear Structure (con’t)
Use Transitions to Signal Progress
Conclude on a High Note
Primacy: the power of a first impression
Recency: we remember more recent events better than the past
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9. Support Your Points
Choose a variety of supporting techniques, i.e. statistics and testimonies
Consider your listeners
Use visual aids
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10. Use an Enhancing Style
Oral and written messages require their own style.
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11. Style in Oral Communication
Things to consider,
Prepare your notes
Practicing the presentation
Practice using visual aids
Displaying the appropriate level of enthusiasm
Delivery, i.e. eye contact, body movement, and the use of space
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12. Style in Written Communication
Written communication strategies are almost the same pattern as oral presentations.
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13. Differences Between Written and Oral Communications
Unlike oral communication, written communications can be retained, studied, duplicated and filed for the future. They can also contain more detail.
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14. Precision in Written Communication
Mechanical precision
Factual precision
Verbal precision
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15. Other Issues for Written Communication
Setting the tone
Formal and Informal tone
Importance of tone in s
Using the proper format
The physical layout of a message
Formats are different for business letters, memos, proposals, etc.
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16. Responding to Questions
The key to an effective response is preparation. The best defense is a good offense!
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17. Responding in an Orderly Manner
Restate the objective
State your position
Offer support for your position
Indicate the significance of your rebuttal
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18. Maintaining Control
Answer questions without getting into prolonged exchanges
Keep exchanges on an intellectual level, no name-calling
Don’t get trapped into an argument
It’s acceptable to defer an answer to a question
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