1. Conflict Resolution Conflict within a club is common.
PETS 2015
Conflict Resolution
Conflict within a club is common.
Differences of opinion can enrich a club by giving different perspectives.
Can be destructive when it gets to the conflict stage
Stress that the president is a leader, and therefore requires leadership skills.
The leader cannot get the job done by themselves, they have to involve the club members – hopefully all of the membership over the term.
You need the energy, the various skills which members bring to the club (remember everyone has a contribution) and need to get commitment from members to get the job done.
There are many jobs which need to get done over your term. Some are really simple and others complex.
Question audience on what simple tasks they will have to do and what complex tasks they intend to do.
The leader must know as much as possible about the task…what’s involved how many are needed, what are the skills and capacity of the volunteers for the task and how much time and money (budget) it will take. A skillful leader will delegate to the board or members to find out as much information as possible surrounding the task

2. Attack the problem, not the person. Start with a compliment.
PETS 2015
Strategies for Conflict Resolution
When angry, separate yourself from the situation and take time to cool out.
Attack the problem, not the person. Start with a compliment.
Communicate your feelings assertively, NOT aggressively. Express them without blaming.
Go through the responsibilities of the leader within each of the circles of the leadership model. Add some yourself.
Stress that this list is not complete and leaders should add to it. It is a start only to explore the scope of teh Rotary leader.

3. Focus on the issue, NOT your position about the issue.
PETS 2015
Strategies for Conflict Resolution
Focus on the issue, NOT your position about the issue.
Accept and respect that individual opinions may differ.
Do not review the situation as a competition,
Focus on areas of common interest and agreement, instead of areas of disagreement
Go through the responsibilities of the leader within each of the circles of the leadership model. Add some yourself.
Stress that this list is not complete and leaders should add to it. It is a start only to explore the scope of teh Rotary leader.

4. PETS 2015
Strategies for Conflict Resolution
NEVER jump to conclusions or make assumptions about what another is feeling or thinking.
Listen without interrupting; ask for feedback if needed to assure a clear understanding of the issue.
Go through the responsibilities of the leader within each of the circles of the leadership model. Add some yourself.
Stress that this list is not complete and leaders should add to it. It is a start only to explore the scope of teh Rotary leader.

5. Forget the past and stay in the present.
PETS 2015
Strategies for Conflict Resolution
Remember, when only one person’s needs are satisfied in a conflict, it is NOT resolved and will continue.
Forget the past and stay in the present.
Build ‘power with’ NOT ‘power over’ others.
Thank the person for listening.
Go through the responsibilities of the leader within each of the circles of the leadership model. Add some yourself.
Stress that this list is not complete and leaders should add to it. It is a start only to explore the scope of teh Rotary leader.
What are some examples of conflict you experienced
In your club ?
How was the conflict resolved ?