1. Verbal Intercultural Communication #1 Pick an unexpected title
边框RGB: 168, 224,55
SUICIDE RGB:165,226,92
HOW To RGB: 102,102,102
BG RGB: 28,30,29
#1 Pick an unexpected title
#2 Use type confidently – don’t be a pussy

2. Rights, values, and needs
SIGNIFICANT OF VERBAL COMMUNICATION
What can go wrong?
Rights, values, and needs

3. Important points to consider
DEVELOP CULTURAL SENSITIVITY
ANTICIPATE THE MEANING THE RECEIVER WILL GET
CAREFUL ENCODING
USE WORDS, PICTURES, AND GESTURES
AVOID SLANG, IDIOMS, REGIONAL SAYINGS
Language
Culture

4. Language is a set of codes and symbols ,
So, What is language ?
Language is a set of codes and symbols ,
along with the rules for combining them together.

5. Facilitation
There is a connection between a person's personality traits and the ability to adapt to the host-country's environment—including the ability to communicate within that environment.

6. Words with different associated meanings
“hahahahahahaha”

7. IT NOT MUCH DIFFERENT FROM:
That must be what ‘music’ is supposed to be like

8. Language reflects the environment we live in, history, custom, values and so on, which are diverse in different cultures. So words that refer to the same object may have different associated（联想的） meanings. The culturally-loaded words and expressions are good examples showing the cultural
influence on the
meanings of words.

9. Associated meaning in Chinese Associated meaning in English
Chinese word
English word
Associated meaning in Chinese
Associated meaning in English 凤凰
phoenix
symbol of fortune and queen
symbol of renaissance 龙
dragon
symbol of emperor
symbol of evil 蝙蝠
bat
symbol of fortune

10. Verbal communication styles

11. Norms and skills of verbal communication

12. Addressing
Greetings
Saying Goodbye
Expressing Gratitude and Thanks

13. Examples Addressing English-speaking Countries: First Name China:
Position- or Occupation-linked titles

14. Two key personality traits are openness and resilience.
Openness includes traits such as tolerance for ambiguity, extrovertedness, and open-mindedness. Resilience includes having an internal locus of control, persistence, tolerance for ambiguity, and resourcefulness.

15. Creating Intercultural Competence
Five specific skills that are obtained through education and experience

16. Mindfulness: the ability
of being cognitively
aware of how the
communication and
interaction with others
is developed. It is
important to focus more in the process of the interaction than its outcome while maintaining in perspective the desired communication goals. For example, it would be better to formulate questions such as "What can I say or do to help this process?" rather than "What do they mean?"

17. Cognitive flexibility: the ability of creating new categories of information rather than keeping old categories. This skill includes opening to new information, taking more than one perspective, and understanding
personal ways
of interpreting
messages and
situations.

18. Tolerance for ambiguity:
the ability to maintain
focus in situations that
are not clear rather than
becoming anxious and to
methodically determine the best approach as the situation evolves. Generally, low-tolerance individuals look for information that supports their believes while high-tolerance individuals look for information that gives an understanding of the situation and others.

19. Behavioral flexibility: the ability to adapt and accommodate behaviors to a different culture. Although knowing a second language could
be important for this
skill, it does not
necessarily translate
into cultural
adaptability. The
individual must be willing
to assimilate the new
culture.

20. Cross-cultural empathy: the ability to visualize with the imagination the situation of another person from an intellectual and emotional point of view. Demonstrating empathy includes the abilities of connecting emotionally with people, showing compassion, thinking in more than one perspective, and listening actively.

21. Thank you