1. Communication
Con’t

2. What makes an Effective Communicator?
No “Ideal” way to Communicate
What is good in one setting might not be effective in another – Situational
What works in one relationship might not work in another – Relational

3. What makes an Effective Communicator?
Communication competence can be learned
Satisfying communication depends on competence
Effective Communicators: choose the most appropriate behaviour based on the context, goals, and knowledge of the other person

4. Excessive Communication:
Can be unproductive
Aggravates the problem
Does not allow everyone to communicate

5. Communication Barriers:
Language is subjective
Words are interpreted
Interpretation is basis of misunderstandings
Words does not have meaning – people do
Avoid assuming

6. Communication Barriers:
Words are associated with experiences
Words different meanings: different things in languages, different context, different environments for people
People have anxiety surrounding unfamiliar communication

7. Nonverbal Communication:
Communication through touch, body posture, orientation, expression on one’s face, clothing, physical environment, time etc. (does not include sign language and written words)
It is impossible not to send nonverbal messages

8. Nonverbal Communication:
More powerful than verbal
Easily recognized and interpreted
We always are giving information about ourselves
Can be intentional or unintentional

9. Why We Don’t Listen?
Listening is the process of hearing, attending, understanding, responding, and remembering
Impossible to listen all the time
We can understand 600 words per minute

10. Why We Don’t Listen? Most people speak 100-150 words per minute
Distractions make it hard to listen
We feel we have more to gain my speaking than listening
People often pretend to listen

11. Where does Communication Happen!
Communication occurs in formal and informal settings:

12. Formal Setting Used in a professional setting No Slang
Pronounce words correctly

13. Informal Settings Usually used with friends and family
Contains shortened version of words
Contains slang words

14. Types of Communication
Communication varies according to the number of people involved and the extent to which each individual has an opportunity to communicate.

15. Intrapersonal Communication
Communication with oneself; only one person is involved and there are limited opportunities for the individual to communicate.

16. Interpersonal Communication
Communication between two people; each person can potentially contribute to the conversation about 50% of the time, with a rapid exchange of information

17. Group Communication
Occurs with three to approximately ten people. With more people involved, there is less opportunity for each individual to contribute to the discussion. Also, there is greater need for one or more members of the group to control or direct the conversation.

18. Public Communication
Involves ten or more people communicating in person. Because of the large number present, only one person at a time can address the group, so individuals generally spend most or all of the time listening, with little opportunity to speak to the others.

19. Mass Communication
Requires electronic technology in which a few persons may communicate to many people at one time through public address systems, radio, television or computer. The number of people involved can reach into the millions, but individuals have little or no opportunity to contribute to the messages being sent over the electronic media. This communication is usually one-sided, so feedback from the receivers is delayed, if it can be sent at all.