1. BASIC TROUBLESHOOTING GUIDE

2. NO POWER
CPU
MONITOR
SWITCH HUB
UPS
AVR
NCOMPUTING
POWER SOURCE
POWER SWITCH
POWER CORD/ AC ADAPTER

3. NO DISPLAY
HOST PC MONITOR
POWER SOURCE
NCOMPUTING MONITOR
POWER SWITCH
CABLES
VGA
VGA OR LAN

4. NO LAN CONNECTION BETWEEN THE HOST SERVER-HOST PC’S-WORKSTATION
LAN CABLES
SWITCH HUBS
IP ADD/PING

5. CORRUPTED OS
VIRUS INFECTED
SYSTEM RECOVERY (F8)
SCAN (ANTI VIRUS)
SYSTEM RECOVERY (F8)

6. NOTE: PLEASE MAKE SURE THAT THE BASIC
TROUBLESHOOTING HAS BEEN DONE, BEFORE CALLING TO CTI HELPDESK