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What’s New in SAP Solution Manager 7

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1 What’s New in SAP Solution Manager 7
What’s New in SAP Solution Manager 7.2 and Focused Solutions for SAP Solution Manager? Solution Management SAP Solution Manager, Digital Business Services, SAP SE

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

3 Video SAP Solution Manager 7.2

4 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Agile Innovation Process Management Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

5 SAP Solution Manager 7.2 Release Schedule
End 2017 Ramp-Up Go To Release Time to Upgrade

6 What Are Focused Solutions for SAP Solution Manager?
SAP Solution Manager has grown into the most mature and robust platform for the entire lifecycle of your solutions for our 15,000+ customers. Focused Solutions for SAP Solution Manager deliver solutions for specific requirements, avoiding custom code and partner solutions. No coding cost SAP delivers a standard solution Significantly less training cost SAP delivers all knowledge required No upgrade risk SAP delivers standard upgrades No integration issues SAP delivers based on SAP Solution Manager standard

7 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Agile Innovation Process Management Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

8 Launchpad, Apps & Dashboards Providing the ultimate user experience
SAP Solution Manager 7.2 follows the SAP Business Suite Strategy. SAP Solution Manager Launchpad offers role-based access to all relevant applications and Work Centers SAPUI5 / Fiori apps for key business-facing UIs and mobile applications. Vital SAP Solution Manager UIs are revamped incrementally using SAPUI5 / Fiori, based on customers’ usage and demand. All Flash-based UIs for Run SAP applications and the existing SAP Solution Manager dashboards are converted to SAPUI5. Browsers supported by the SAP Business Suite are also supported by SAP Solution Manager.

9 Launchpad, Apps & Dashboards Analytics Overview
SAP Solution Manager Custom Dashboards Cross Application Dashboards Application specific Dashboards Focused Insights Based on predefined template models Focused Solutions

10 Incident Management Demo

11 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Agile Innovation Process Management Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

12 One Process Landscape for Business and IT Big Picture
State-of-the-Art Business Process Modelling in SAP Solution Manager 7.2 covers the whole lifecycle of a solution. Design To-be processes & requirements Run Continuous improvement based on real usage Digital Transformation Build Agile requirements fulfillment

13 One Process Landscape for Business and IT Process Management in SAP Solution Manager
Today, customers are challenged with synchronizing business models and processes with IT solution documentation across build and run. SAP Solution Manager solution documentation Web-based documentation experience Integrated BPMN process editor Multi-level hierarchies (more than three) Processes assembled from re-use libraries Processes are validated and optimized continuously based on real usage Integrated process experience Requirements Management IT Project and Portfolio Management integration Change and Request Management integration Test Management integration Business Process Monitoring integration Integrated graphical BPMN process editor

14 Process Management and Process Monitoring share the same foundation!
One Process Landscape for Business and IT New Business Process Monitoring application Process Management and Process Monitoring share the same foundation! See the status of the last data collection for your business processes in a simplified tabular display, optionally per step or interface. In addition, you can see a graphical representation of your business process flow. This makes use of the new process graphic from the solution documentation. From both screens you can navigate to the details of the collected metrics (e.g. last measured value or detail list).

15 Process Management Demo

16 One Process Landscape for Business and IT The new “Solution”
Process Content The solution is the sum of a company’s systems, applications and processes. It acts as a container for versions of solution documentation, one of which is the production version. SOLAR* Project & Solution Well-defined transition of entities. Project IT project management with a full project management suite – integrated into SAP Solution Manager processes.

17 One Process Landscape for Business and IT Lifecycle based on Branches
A Branch is a version of the solution documentation containing processes, libraries, and systems. Production The Production Branch represents the productive version of the entire solution documentation. Further Branches e.g. to deliver the future solution documentation. The Maintenance Branch represents the editable version of the productive solution documentation. It provides an safe environment for performing changes. Maintenance Operations Development The Operations Branch to manage process operations and instrumentation.

18 One Process Landscape for Business and IT Re-use with Libraries
Re-use avoids redundant documentation. Interface Library Configuration Library Process Step Library Development Library Executable Library Processes Process

19 Digital Transformation
One Process Landscape for Business and IT Adding a New Level of Communication for Business and IT The new Business Portal* of SAP Solution Manager 7.2 allows all business users to understand how the business operates now and in the future. Communicate* All users understand how the business operates Design To-be processes & requirements Run Continuous improvement based on real usage Digital Transformation Build Agile requirements fulfillment * This is the current state of planning and may be changed by SAP at any time.

20 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Agile Innovation Process Management Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

21 Transparent Requirements-to-Deploy Outcome based delivery - constant feedback loops with the business Ready-to-run, and integrated, tool-supported methodology to manage requirements and software development in large, agile projects. Value added by methodology & tools Automated visibility of solution readiness, integrated risk management Business demand and requirements management Full support for agile software engineering methods, best practice included Collaboration across distributed development teams for global delivery Automation of project work, as well as change & transport management

22 Transparent Requirements-to-Deploy Agile Delivery Model for Focused Build
Project Team Onsite SAP SAP Standard Development ICC MCC Gap validation Process and Application Landscape Perceived Gaps System Integrators WRICEF/Gap Gap Requirements Work Packages / Work Items Build Factories Development Factories   Fit JIRA Integration Solution Readiness Dashboard Onsite Delivery

23 Transparent Requirements-to-Deploy Constant feedback loops with the business
A project is structured in: Phases ending with Quality Gates Prepare and Scope (“Blueprinting”) < 8 weeks Release ending with Go-live Waves ending with Touch and Feel by the business Sprint with Show and Tell sessions to the business Project Prepare Scope Build Deploy Run UAT and final integration testing Release Release Key-User Test Waves Unit & single functional test Sprints

24 Transparent Requirements-to-Deploy Release Management to synchronize projects and keep them under control Synchronized Go Live Build & Functional Test Freeze Joint Integration Test Phase Go-Live Project 1 Build & Functional Test Freeze Go-Live Project 2 Build & Functional Test Freeze Go-Live Project 3 Scope Build Test Deploy Hypercare Operate Bundle of Changes: Test together Deploy together Lower Risk Lower Costs Increase Value Release 1 Reduce Risks, Simplify Go-Live Process, and Decrease Test Efforts

25 Transparent Requirements-to-Deploy Test Suite and Focused Build for SAP Solution Manager
Test Suite of SAP Solution Manager is the default functional test solution for all SAP customers – no other Test Suite required* Customer Benefits All you need to test SAP Business Suite, S/4HANA and digital industry solutions Supports SAP, non-SAP and hybrid solutions – on-premise and cloud editions Widely adopted by several thousand SAP customers and SAP IT Automated test planning for innovation and maintenance activities State of the art test automation with low maintenance for automated test scripts Seemlessly integrated with all SAP Solution Manager applications No data replication to 3rd party repositories required – providing low TCO Supports all functional test types, e.g. Single Tests, Integration Tests, Regression Tests * SAP Products SAP TAO and SAP SolMan Adapter for HP ALM have been retired. DBS service available for customers demanding integration and test automation with HP ALM.

26 Solution Readiness Dashboard
Work Package Demo Dashboard Demo Work Package

27 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Process Management Agile Innovation Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

28 On-Premise, Hybrid and Cloud Solutions There Is More Cloud Than You Think!
SAP Solution Manager for the cloud SAP Solution Manager with the cloud SAP Solution Manager in the cloud Build, Deploy, and Run for SAP cloud products Same level of standards for cloud as on-premise Maintenance Planner KPI Catalogue Roadmap Viewer SAP S/4HANA Readiness Check Best Practices Cloud Appliance Library SAP Solution Manager as a Managed Service

29 SAP HANA Enterprise Cloud (Private Cloud)
On-Premise, Hybrid and Cloud Solutions SAP Solution Manager for the cloud On-premise In hybrid cloud scenarios, SAP Solution Manager enables the collaboration between customer and cloud provider for: Solution Documentation Performance & Availability Management Interface Management Exception Management Data Consistency Management Business Process Management Maintenance Management Change Management Test Management IT Service Management Remote access Web services Full access SAP HANA Enterprise Cloud (Private Cloud) SAP S/4HANA Cloud Edition SAP S/4HANA On-Premise Edition Performance and Availability Management Use End-User Experience Monitoring to check the availability and performance of the cloud solution from an end-user perspective Integration Monitoring Leverage Interface & Process Orchestration Monitoring (SAP PI, SAP HCI) to monitor the message flow between on-premises and cloud Exception Management Detect, analyze, and resolve exceptions Data Consistency Management Use cross-database comparison to check whether data is consistent between on premises and cloud systems Public Cloud SAP Cloud

30 Digital Business The SAP Cloud Appliance Library Concept
SAP Cloud Appliance Library (SAP CAL) helps you instantly deploy and use SAP on-premise solutions by significantly reducing the initial setup and configuration effort and deliver quick time-to-value. SAP Cloud Appliance Library SAP CAL Deployment Preparation Initial Setup Planning HW and SW Install Start Minutes or hours … ERP HANA CRM Traditional “on-premise” delivery … instead of weeks and months.

31 Digital Business Jump-start in the cloud
Cloud Appliance Library SAP S/4HANA On-Premise Edition Transfer Prepare and Explore Discover value of digital transformation with SAP Solution Manager 7.2 and SAP S/4HANA in the SAP Cloud Appliance Library (CAL). Realize and Deploy Deliver value of digital transformation with SAP Solution Manager 7.2 and SAP S/4HANA on premise.

32 I want to Jump-start my SAP S/4HANA Focused capabilities on
Digital Business CAL images for your use cases around SAP Solution Manager I want to try out content activation before I upgrade I want to try out SAP Solution Manager 7.2 capabilities I want to Jump-start my SAP S/4HANA implementation I want to test drive Focused capabilities on SAP Solution Manager Available Version: 7.2 customer content upload possible Activation on CAL Available soon Version: 7.2 Simple demos + SAP S/4HANA Package Demo on CAL Available Version: 7.1 FS + pre-configured + test data Focused Solutions on CAL

33 Cloud Appliance Library (CAL)
Demo

34 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Process Management Agile Innovation Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

35 SAP Solution Manager on SAP HANA
SAP Solution Manager 7.2 adopts SAP HANA! Good News for All SAP Support Customers: SAP Solution Manager 7.2 leverages SAP HANA. The license is included in your SAP maintenance agreement This extension of usage rights is especially valuable for customers who are: SAP HANA only in a transition phase to SAP HANA paying maintenance for their SAP Solution Manager database

36 SAP Solution Manager on SAP HANA More value through in-memory technology
Why choose SAP Solution Manager 7.2 on SAP HANA? Performance increase Drastically faster text search functionality opens new opportunities e.g. to work with documents, service reports, ITSM tickets No additional SAP HANA license fee for SAP Solution Manager SAP HANA for SAP Solution Manager 7.2 is delivered for free within your support agreement SAP HANA only strategy If SAP HANA is the only platform at your company, SAP Solution Manager 7.2 is your perfect lifecycle management platform SAP Solution Manager as a door opener for SAP HANA First system in a general plan to migrate to SAP HANA and become familiar with it Preparation of SAP HANA operations SAP HANA More SAP Solution Manager value through in-memory technology SAP recommends to execute your upgrade to SAP Solution Manager 7.2 and your migration to SAP HANA in one go.

37 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation One Process Landscape for Business and IT Transparent requirements to deploy Process Management Agile Innovation Cloud & Hybrid DIGITAL BUSINESS SAP S/4HANA Digital Industries New User Experience SAP HANA Launchpad, Apps and Dashboards On-Premise, Hybrid and Cloud Solutions SAP Solution Manager on SAP HANA

38 HUMAN CAPITAL MANAGEMENT
25 INDUSTRIES HANA PLATFORM SAP HANA SAP HCP SAP HEC HUMAN CAPITAL MANAGEMENT INTERNET OF THINGS CUSTOMER ENGAGEMENT & COMMERCE BUSINESS NETWORKS THE DIGITAL CORE SAP S/4HANA SAP S/4 HANA Cloud Edition

39 Digital Business Delivery Platform: The Big Picture
Advise / Plan Prepare / Explore Realize / Deploy 1 2 3 Onsite Project on SAP Solution Manager Remote Delivery Project plan Focused Build  MCC WBS Q-gates  Work packages Solution Readiness Dashboard Business Processes SAP One Content Cloud Model Company  Factories + = Process Models Delta Requirements

40 Digital Business Use SAP Activate for SAP S/4HANA for delta scoping
SAP Activate provides SAP S/4HANA best-practice process content that consists of process diagrams, documentation, and configuration. You can download this content into your SAP Solution Manager From the diagram, you can jump into executables in a pre-activated SAP S/4HANA trial system Execute show and tell of the SAP S/4HANA innovations hands-on Document requirements as a result of this fit/ gap analysis 1 4 2 SAP S/4HANA On-Premise Edition 3

41 SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation Cross Topic I Focused Solutions

42 Focused Solutions Video

43 What Are Focused Solutions for SAP Solution Manager?
SAP Solution Manager has grown into the most mature and robust platform for the entire lifecycle of your solutions for our 15,000+ customers. Focused Solutions for SAP Solution Manager deliver solutions for specific requirements, avoiding custom code and partner solutions. No coding cost SAP delivers a standard solution Significantly less training cost SAP delivers all knowledge required No upgrade risk SAP delivers standard upgrades Simple licensing and maintenance SAP provides rental license No integration issues SAP delivers based on SAP Solution Manager standard

44 Focused Solutions Current Portfolio
Focused Build Business demand and requirements management Agile development management with remote factory integration Solution Readiness Dashboard Change and release automation Focused Insights Customer ICC and OCC dashboards Pre-packaged models corresponding to typical dashboards usages (OCC, SLR, ..) Further Focused Solutions are planned. *) Planned innovation.

45 Focused Solutions Licensing and Pricing
Get It For Only € 250 per user per year. Licensing through the SAP Store All customers can buy licenses in the SAP Store. Please note that SAP MaxAttention get the licenses with a dedicated service, and do not have to buy in the SAP Store SAP ActiveEmbedded for SAP S/4HANA functional implementation customers get vouchers for 20 users for one year. You can reach the SAP Store at or Who is a user? Licensing is based on named users per year Only users who actually work with the solution need to be licensed. Users in Focused Build are all active project members. Tester is not counted as active users (Details) Users in Focused Insights are all viewers of the dashboards. (Details) Named users who execute functions of focused solutions are counted with the standard license auditing processes of SAP

46 Focused Solutions Focused Build for SAP Solution Manager
Out now and available on SAPStore.com Ready-to-run, and integrated, tool-supported methodology to manage requirements and software development in large, agile projects. Value added by methodology & tools Automated visibility of solution readiness, integrated risk management Business demand and requirements management Full support for agile software engineering methods, best practice included Collaboration across distributed development teams for global delivery Automation of project work, as well as change & transport management

47 Focused Solutions Focused Insights for SAP Solution Manager
Out now and available on SAPStore.com Build and distribute powerful customer-specific dashboards in minutes using state-of-the-art user experience. Value added by methodology & tools Enable top-level, strategic, KPI-driven management for the business solution for IT and Business Access to all metrics in form of trends and statuses view Cross-reporting for ICC and OCC use cases

48 SAP Store Demo

49 Insights from the Early Adopter Care and upgrade information
SAP Solution Manager 7.2 and Focused Solutions The Perfect Team for Your Digital Business Transformation Cross Topic II Insights from the Early Adopter Care and upgrade information

50 Global: 142 customers, 3 customers live!
Insights from the Early Adopter Care Program Global distribution SAP Solution Manager 7.2 Early Adopters Global: 142 customers, 3 customers live! APA: 23 customers Americas: 35 customers EMEA: 84 customers Status as of April16

51 Insights from the Early Adopter Care Program What do customers do in 7
Area Customers Landscape Management (formerly Maintenance Management) 87 Change Control Management 78 Process Management (including Solution Documentation) 77 Application Operations 74 IT Service Management 67 Business Process Operations 55 Fiori Apps 46 Project Management 45 Run SAP Solution Manager on SAP HANA 43 Custom Code Management Data Volume Management (formerly included in Application Operations) 40 Requirements Management 19 Test Management 12 Support an SAP S/4HANA project 11

52 What happens when you upgrade to SAP Solution Manager 7.2?
Upgrade to new functionality Upgrade User Experience Key developments Process Management incl. BPMN 2.0 modeling Release Management Project Management Fiori meets SAP Solution Manager: SAP Solution Manager launchpad for personalized user experience Fiori Apps for dedicated use cases Upgrade to latest technology Upgrade to new maintenance interval Upgrade to SAP HANA as a database: License for SAP Solution Manager included in support contract Migrate SAP HANA to consolidate all applications on SAP HANA Build up experience in running SAP HANA Receive mainstream maintenance beyond 2017: Packaged corrections (notes, support packages) Technology updates (new databases and operating systems)

53 SAP Solution Manager on SAP HANA Technical Stack View
Stack Split SAP Solution Manager 7.2 runs 2 single stacks Split is done after upgrade The upgrade from SAP Solution Manager 7.1 to 7.2 is a standard procedure

54 Impact of the move to 7.2 Low Effort Medium Effort High Effort
No to minimal training and configuration effort, almost a non- event, can be treated as small change Medium Effort Some training effort, configuration changes required, can be treated as minor release High Effort Full training and configuration required, needs to be treated as major release Project Management IT Service Management Landscape Management Data Volume Management Application Operations Change Control Management Custom Code Management Process Management Test Management Business Process Operations Low Project Management Project Management capabilities are similar between 7.1 and 7.2 IT Service Management No disruption to 7.1 functionality, innovation can be adopted at own pace Landscape Management Simplification: Maintenance Planner can also be adopted without upgrade; more consistent handling of landscape entities with removal of the product system Data Volume Management No disruption to 7.1 functionality, innovation can be adopted at own pace Medium Application Operations No disruption to 7.1 functionality, significant renovation of user experience (UI5 instead of flash). No architecture changes in Monitoring and Alerting infrastructure Change Control Management Simplified landscape concept to be implemented (Logical component groups), included in content activation Custom Code Management Complete redesign of technical infrastructure, migration wizard execution is required High Process Management Complete redesign of Solution Doc., content activation required, you can adopt additional innovation at own pace Test Management Complete redesign of Solution Doc. and assigned test cases, Content activation required, no upgrade of existing Test Plans Business Process Operations Complete redesign of Solution Doc., Content activation required, adoption of Monitoring and Alerting infrastructure required

55 Activation starts today!
Start preparing Select what’s right Know the impact For SAP Solution Manager customers we offer Quick identification of those parts of your solution documentation which matter to you Decision support to plan and execute content activation Best practices, services, and tools for the upgrade to SAP Solution Manager 7.2 Unparalleled special upgrade support for SAP Solution Manager 7.2 Upgrade preparation services are available today. Your journey starts today!

56 Key Take-Aways One Landscape for Business and IT Transparent business requirements-to-deploy Support for On-Premise, Hybrid, and Cloud Solutions Launchpad, Apps and Dashboards SAP Solution Manager on SAP HANA SAP Solution Manager is the Digital Business Services delivery platform and a true value companion for SAP S/4HANA and Digital Industries Focused Solutions complement SAP Solution Manager with Focused Build and Focused Insights.

57 Further information on SAP Solution Manager
General overview Focused solutions overview Documentation Learning Maps and Guided Discovery Tutorials SCN Discussions Prepare today Technical info New book! Launch at SAPPHIRE NOW 2016 in Orlando

58 Thank you. Solution Management Digital Business Services, SAP SE


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