1. Town Hall Draft Update 2019-2021
Strategic Planning
Town Hall Draft Update

2. Thank You!
As we transition from listening and input gathering to theming and tactic formation for Kirkwood’s next Technology Strategic Plan, Thank You for your Help! And we still need your input!
With your help over the past 3 years 5 Themes containing 90 tactics were completed that:
improved service levels
improved classroom functionality
added new ways to connect with students
saved money
made us more secure
and gave us better insight into our information
With your help we will continue this momentum.

3. Process
Comprehensive – Students, Faculty, Staff, Admin, K12, Businesses
Collaborative and Input Driven – Round tables, surveys, town halls
Think Improvement and Think Long term - Skate to where the puck is going to be!
Kirkwood’s Plan – To be successful we need input from all areas of Kirkwood and to truly think of it as Kirkwood’s plan for Technology and not IT’s plan for Kirkwood.

4. Current Themes
1.0 Classroom and Educational Tech – Jon Neff (Continuously improve function and use of technology for classrooms and education) 2.0 Institutional Technology Tools for Employees – Sara Swanson (Simplify and modernize employee institutional technology tools) 3.0 Enterprise Systems – Justin Thoensen/Adam Martensen (Simplify and modernize enterprise systems) 4.0 Research and Data – Malinda Higgins/Cort Iverson (Simplify and improve reports and research, help turn data into insights and insights into action) 5.0 Infrastructure and Cybersecurity – Darren Zabloudil (Continuously improve technology infrastructure and Cybersecurity) 6.0 Support and Customer Service - Nate Wolter (Continuously improve service and support)

5. 1.0 Classroom and Educational Tech – Jon Neff
(Continuously improve the function and use of technology for classrooms and education)
Learning Commons
Annually find out what technology students are bringing with them and take that into consideration for solution design
Simple mobile data storage and sharing solution for students
Simple Online Collaboration Tools for students
Simplify and Standardize classrooms and conference rooms

6. 2.0 Institutional Technology Tools for Employees – Sara Swanson
(Simplify and modernize employee institutional technology tools)
Simple mobile data storage and sharing solution for employees
Simple Online Collaboration Tools for employees
Communication methods with students
Hub for all
KIN Redesign
Focus on making the things we already have work better(ie. Talon to Colleague grade synch)

7. 3.0 Enterprise Systems – Justin Thoensen/Adam Martensen
(Simplify and modernize enterprise systems)
Systems to Support CBE
Systems to Support Pathways
Website Redesign
Public Hub
Replace Frankenstein systems
“One Kirkwood” student first experience, Faculty and Staff visibility

8. 4.0 Research and Data – Malinda Higgins/Cort Iverson
(Simplify and improve reports and research, help turn data into insights and insights into action)
Dashboards and KPI’s
Develop Student Personas develop personalization around personas
Develop a Research Suite of information
Develop a Report Suite of information

9. 5.0 Infrastructure and Cybersecurity – Darren Zabloudil
(Continuously improve technology infrastructure and Cybersecurity)
Continuosly Improve Cybersecurity Program
Expand print from own device for students with quotas
Continuously monitor and improve wired and wireless network
Core systems updated versioning
Investigate benefits of Colleague SQL database architecture
2 Factor Authentication Everywhere
Single Sign On For all Apps
Desktop Virtualization

10. 6.0 Support and Customer Service - Nate Wolter
(Continuously improve service and support)
Identify and implement training for MAC and mobile platform support
Develop routines to offer formal technology training and informal hands on experience with a skilled professional
Identify and deliver tools that can move additional problem resolution from 2nd and 3rd level support to 1st level
Review how we can improve leverage of student work, project based and interns in addition to work study
Take metrics and survey information and turn it into continuous improvement
Show evidence of collecting survey and metric data and use for improvement and the results
Create a collection point repository for metrics and surveys that will archive results and serve to show longitudinal progress

11. Your Help Wanted
We will add the draft version of the Strategic Plan to the Technology Services Website for Review
We will include a survey link to give us feedback
Please let us know if:
There is anything critical missing
If something doesn’t make sense as written
If something is on the list that you feel shouldn’t be

12. Next Steps April – June Steps:
Review feedback modify as needed
Develop next level actions and prioritize into year 1, 2 and 3
Share draft back
July 1: Finalize and get to work on year 1
Annually: Share results annually, ask for feedback to see if priorities for the next year are still valid or need to be modified

13. Questions?