1. Sofia Airport Aviation Training Centre
SOFIA AIRPORT: MEETING THE NEEDS OF PASSENGERS WITH REDUCED MOBILITY, IN COMPLIANCE WITH EU REG.1107
Presented by Dora Dundarova, Manager SAATC
Sofia,

2. SOFIA AIRPORT STATED POLICY ON QUALITY
Guarantee the safety and security parameters
Improve the level and quality of service
Apply the latest national and international standards in full compliance (EU, ICAO, IATA)
Respect the standards set forth by all carriers, operating to/from SA
Develop the level of qualification and skills
Sofia Airport Aviation Training Centre

3. EQUAL OPPORTUNITIES FOR PASSENGERS WITH REDUCED MOBILITY TO TRAVEL WORLDWIDE
Sofia Airport Aviation Training Centre

4. TRADITION IN OFFERING SERVICES FOR SPECIAL CATEGORIES OF PASSENGERS: INTERNATIONAL AND NATIONAL AVIATION REQUIREMENTS
ICAO Documents
IATA RESOLUTION 700
IATA AHM 176
BG CIVIL AVIATION ACT AND THE FORTHCOMING ORDINANCES FOR COMPLIANCE
COMPANY MANUAL(S)
Sofia Airport Aviation Training Centre

5. 2006: MARKED BY SIGNIFICANT CHANGES FOR EUROPE, BULGARIA AND SOFIA AIRPORT
EU REGULATION 1107
ECAC DOC 30
RELEASE OF NEW PASSENGER TERMINAL AT SOFIA AIRPORT (DEC. 2006)
BULGARIA JOINS THE EUROPEAN UNION ON 01 JAN, 2007
Sofia Airport Aviation Training Centre

6. IMMEDIATE ACTIONS TAKEN BY “SOFIA AIRPORT”
New personnel employed
Special group for handling special categories of passengers structured
Sofia Airport Aviation Training Centre

7. IMMEDIATE ACTIONS TAKEN BY “SOFIA AIRPORT”
Specific training conducted for 100% of the passenger services personnel
Company standards and procedures updated
Infrastructure modernized
Tables and signs checked and updated
Sofia Airport Aviation Training Centre

8. 2007 BRINGS THE CAA LICENCE FOR SOFIA AIRPORT AVIATION TRAINING CENTRE (SAATC)
The period 2007/08 is a period of intensive training for all staff members dealing with passengers with special needs, in the light of the new European requirements
Sofia Airport Aviation Training Centre

9. TYPICAL FEATURES OF TRAINING
Tradition in compliance
Safety and quality are the priority
Intensive training
Sofia Airport Aviation Training Centre

10. TYPICAL FEATURES OF TRAINING
Involving real PRM participants in training, live
Sofia Airport Aviation Training Centre

11. TYPICAL FEATURES OF TRAINING
An open lesson on the topic given in full by BBT and in the news of the other national TV channels
The term 26 Jul 2008 set forth by EU Reg imposes imperative actions to be undertaken by airports and knocks at the door
Sofia Airport Aviation Training Centre

12. TARGET GROUPS TO BE TRAINED: KEY PRIORITY FOR SAATC
The special group for offering services for PRMs enlarged
100% of staff members trained and retrained:
staff working as assistants of PRMs
Check-in staff
Lost and Found staff
Business Class lounge staff
Security staff members
Sofia Airport Aviation Training Centre

13. PLANNED TO BE TRAINED IN 2009
100% security-screening staff
Immigration/Customs control employees
Others (tourist agencies, ticketing sales agents’ staff, mass-media representatives, etc)
Sofia Airport Aviation Training Centre

14. MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED MOBILITY
Initial and recurrent training for all staff members assisting or participating in the handling of PRMs at SA
Liaison with airport users and AOC members for adopting the new financial frame for the scope of activities implemented by SA
A transparent financial policy
Sofia Airport Aviation Training Centre

15. MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED MOBILITY
Information pamphlets, specific tables and signs, dedicated telephone stands
Sofia Airport Aviation Training Centre

16. MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED MOBILITY
Improving the ground support equipment park and provision of new ambulift vehicles
Liaise with mass media to support a successful campaign for enhancing public knowledge on the existing rights of passengers with reduced mobility
Sofia Airport Aviation Training Centre

17. MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED MOBILITY
The issue of a quality standard, coordinated with the airline operators and public organizations, representing disabled people
Monitoring and control
Reporting, analysis and archiving
Mitigation actions
Sofia Airport Aviation Training Centre

18. EQUAL OPPORTUNITIES FOR PASSENGERS WITH REDUCED MOBILITY TO TRAVEL WORLDWIDE
Sofia Airport Aviation Training Centre