1. COMMUNICATION
SKILLS

2. Communication is a process of transferring informationfrom one source to another.
The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.Communication can be perceived as a two-way process which there is an exchange and progression of thoughts, feelings or ideas towards a mutually accepted goal or direction.

3. The communication process
55% Of Impact Is Determined By Body
Language—postures, Gestures, And Eye Contact.
38% By The Tone Of Voice.
7% By The Content Or The Words Used In The communication process

4. Elements in communication Process
Sender / Speaker
Channel / Medium
Encoding
Decoding
Receiver / Listener
Feedback

5. The communication process

6. Example

7. Principles of Effective Communication
The problem with communication is the illusion that it has occurred.
-George Bernard Shaw

8. Clear - Ensure that the information is presented clearly. 
Concise - Be concise, do not lose the message by being long winded.
Correct - Be accurate, avoid giving misleading information. 
Complete - Give all the information and not just part of it.
Courteous - Be polite and non-threatening, avoid conflict. 
Constructive - Be positive, avoid being critical and negative.

9. Know your audience.
Know your purpose.
Know your topic.
Anticipate objections.
Present a rounded picture.
Achieve credibility with your audience.
Communicate a little at a time.
Present information in several ways.
Develop a practical, useful way to get feedback.

10. Barriers in Communication (that have to do with the COMMUNICATOR)
Unwillingness to say things differently
Unwillingness to learn new approaches
Lack of Self-Confidence
Lack of Enthusiasm
Voice quality
Prejudice

11. Barriers in Communication (that have to do with the RECEIVER
Selective Perception
Unwillingness to Change
Lack of Interest in the Topic/Subject
Prejudice & Belief System
Rebuttal Instincts

12. LSRW Skills in Communication
Listening
Speaking
Reading
Writing

13. Feedback
Getting and giving feedback is one of the most crucial parts of good communication. Like any other activity, there are specific skills that can enhance feedback.  Listening is a key part of giving feedback:

14. Listen to the Complete Message
Judge the Content, Not the Form of the Message
Weigh Emotionally Charged Language
Eliminate Distractions
Think Efficiently and Critically
Work at Listening Skills

15. BODY LANGUAGE Body movements and posture Gestures Facial expressions
Eye contact
Voice
Touch
Space