1. Managers & communications
Thinking critically about ethics
Managers & communications
管理學 管科 組
林宜宣 黃瓊葦

2. Background knowledge Employees 69% spend time at
non-work-related
Web sites
55% send and receive personal s

3. Background knowledge Younger employees (18~34) 77% access the Internet
at work for personal
reasons
72% check their personal accounts at work

4. < 54 billion annually!! Background knowledge
Personal Web surfing was the TOP method of goofing off at work.
These seemly fun and harmless technological distractions cost business. But !!!!!
< 54 billion annually!!

5. Identify dilemma Harmless though these activities may
appear to be, the accumulated loss for
business is overwhelming!!!

6. Consider stakeholders
Stakeholders invest businesses for the purpose of gaining returns
They are profit-minded and would be unlikely to tolerate unnecessary losses
Especially the kind that arose from technological distractions

7. Consider stakeholders
Managers might have to put more effort into making stakeholders happy
After all,
making them happy = invested in
business $

8. Analyze alternatives and consequences
Alternatives (1) Enforcement
The most direct way
Prohibit employees for using the Web for personal uses
Punishment for violating the rule
Effective method
E.g. Deduct salary or bonus

9. Analyze alternatives and consequences
Consequences (Enforcement)
Manager might not be liked such harsh and non-negotiable way to get things done is usually unwelcomed.
Moreover, these entertainments that are removed from the employees’ work life can lead to lower work productivity and efficiency.

10. Analyze alternatives and consequences
Alternatives (2) Communications
Having good communication is VERY important
As stated, there is psychological benefit to be gained by letting employees do something to relieve the stress of pressure-packed jobs
By getting managers to have a good TALK with employees

11. Analyze alternatives and consequences
Make them understand the LIMIT of using work time for personal use or entertainment
BUT also let them know that the manager understands the NEED for such activities
 Likely that employees will have a better control of their personal time at work WITHOUT feeling unhappy

12. Analyze alternatives and consequences
Consequences (Communications)
Employees might take this loose control for granted
Since there is no STATED RULE of not using the Web for personal uses during work time, employees might not change at all
After all, it does not affect their salaries

13. Analyze alternatives and consequences
Method 1 Communication
A better way to adopt
Control employee behavior
Motivates employees
Provide release for emotional expressions
Provide information
Etc.

14. Conclusion Communication is a … More friendly approach More effective
More likely to solve this manager’s dilemma

15. The End
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