1. Benchmarking in the Netherlands
Example of a quality report for a specific home care institute, based on CQI data.
We have currently studied the optimal presentation format for consumers (with respect to effective use and interpretation):
In general, formats using three stars, an alphabetical ordering of providers, and no inclusion of a global rating support consumers best in their interpretation and choice.
This format was developed in an earlier phase and obviously needs to be readjusted. But: research is not the only stimulus and sometimes stakeholders insist to present 5 star ratings.