1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
May 8, 2018

2. Performance Report Card
Key Performance Indicator
Standard
Apr-18
FY18
On Time Performance
≥ 91%
93.5%
91.8%
Excessively Late Trips
≤ 0.10%
0.03%
0.08%
Excessively Long Trips
≤ 5%
4.8%
4.7%
Missed Trips
≤ 0.75%
0.51%
0.69%
*Denials
≤ 0% -
0.23%
Access to Work On Time Performance
≥ 94%
96.1%
94.4%
Average Hold Time (Reservations)
≤ 120 95 82
Calls On Hold > 5 Min (Reservations)
6.2%
4.3%
Calls On Hold > 5 Min (ETA)
≤ 10%
5.4%
17.4%
Complaints Per 1,000 Trips
≤ 4.0
3.2
3.4
*Preventable Incidents
≤ 0.25
0.20
*Preventable Collisions
≤ 0.50
0.69
*Miles Between Road Calls
≥ 25,000
37,703
*data not final

3. April Highlights
Hosted the Federal Transit Administration for their Triennial Review of Access
4 staff members participated in the San Gabriel/Pomona Regional Center 7th Annual Emergency Preparedness EXPO

4. April Highlights
Southern Region contractor implemented new service animal training for drivers
Staff attended Driver Training at Eastern and Southern Regions
Northern Region Contract Awarded to MV