1. Entering Dates of First Contact
On the WIP screen
Click on the required job number under the heading of job dates, this takes you to the edit job dates screen

2. First contact with the customer must be within 30mins
Dates must to be
entered in sequence
Enter the dates and times of the calls and appointments into the correct fields.
If you get no response or leave a voic , use the call logging boxes to add notes into the job history.
First contact with the customer must be within 30mins
Visit Booked- within 2hours for an emergency, 2 days for non emergency
to meet SLA requirements