1. Interviewing Process

2. Before the interview day
24 hour gap between consent and interview
The interviewer to contact the participant before the interview to check that they are still happy to take part
The following information could be completed before the interview.
PCT area –the name of your PCT (e.g. East and Coastal Kent)
NHS user ID (e.g. NHS ID)
Date of interview
Participant’s gender
Participant’s date of birth
Name of interviewer

3. Participant safety If the participant shows signs of distress
The interviewer should draw the interview to a close sensitively
If the participant reveals new health conditions
The interviewer should ask whether they would like their GP, PCT or other health professional to be notified
If the participant reveals difficulties that they feel have not been responded to appropriately
The interviewer should ask whether they would like their GP, PCT or other health professional to be notified
If the interviewer feels that the participant is uncomfortable with a question they should not force them to answer

4. Interviewer safety If interviewing in a participant’s home
Tell someone who you are interviewing and the address
Tell the person when the interview should be finishing
All interviewers should be aware of the following
Is there any history of violence?
Does participant hold any prejudices (e.g. racism)?
Any recent events likely to cause distress (e.g. Bereavement)?

5. Before the interview begins
Interviewers should remind participants of the following:
They do not have to answer questions if they do not want to
If they are unhappy with the questions at any time they should tell the interviewer they would like to move on
They can end the interview should they wish to

6. Baseline Questionnaire
Nine sections to the questionnaire
Each question is a standardised measure that has been widely used in health and social care research
Please keep to the wording of the questions and scales
The pre-amble before each section is for the interviewer to explain to participants
For consistency interviewer to keep to the wording

7. Outcome Measures Section 1: Subjective well-being Section 2: GHQ-12
Section 3: General health
Section 4: Social Care Outcomes
Section 5: EQ-5D

8. Dependency Level Could have an impact on outcomes
e.g. Lower dependency = improved outcomes
11 activities of daily living
We want to know about patient’s ability to perform each activity rather than outcome (getting from A to B)
Four responses
On own without help
On own with difficulty
Only with someone else
Not at all

9. Health and Social Care Services
Health care service use
Medical records
Hospital Episodes Statistics
Social care service use
Outcome questionnaire
Data to be used in the cost effectiveness analysis

10. Equity Implications
Are there equity issues in terms of who is being offered a PHB?
To explore question, we need information on
Socio-economic characteristics
Socio-demographic characteristics
Religion
Sexual orientation
Practical help received from family or friends
Some of the information could be obtained from records

11. Data Protection
Names and addresses are kept separately from the personal information collected on the questionnaire
Only the participant’s NHS ID and the unique ID should be used on the questionnaire
Questionnaires should be sent back securely
Special delivery which requires a signature
Sent back via a courier