1. Evaluate Positive Interpersonal Skills in a Variety of Workplace Settings
Career Management 2.02 – 2.03

2. Leaders Effective team leaders
Listen to everyone’s opinion
Delegate tasks (assign members tasks)
Are accountable – they are willing to take credit & blame for their actions
Leaders set the team’s goals and ensures the group progresses towards them

3. Teams Teams = a group of people who work together to set goals, make
decisions, solve problems, and put ideas
into action
Teamwork = increased production/output
Functional team = a group of people from one department working together
Teams usually take more time to reach a decision than an individual does

4. Communication A message is sent from Sender to Receiver (s)
Communication skills include reading & writing as well as speaking

5. Nonverbal Communication
A person’s body language effects people’s understanding of a spoken message
Often, nonverbal communication has the most effect on understanding what is said

6. Feedback at Work
When given feedback, consider suggestions for improvement
Use feedback as an opportunity to learn
Sandwich Technique = Providing positive comments along with criticism, which makes feedback more
effective

7. Conflict When talking to someone in conflict, use a private location
Speak calmly
Misunderstandings can be reduced by communicating clearly in writing
Use “I” messages
i.e. “I feel upset when you…”