1. PSPG Service Product Management, Marc Antoine 2014-10-31
ABB service for power and water Overview

2. Power Generation and Water Service Keynotes on ABB
ABB has more than 125 years of technology innovation and experience in conventional and renewable based power generation and water applications
ABB has one of the largest installed bases in the world and ranks amongst the “Top 10“
ABB has the process and system know-how and track record which makes us the ideal partner to rely on
We offer integrated electrical, automation, instrumentation and control solutions that optimize performance, improve reliability and efficiency at minimized environmental impact
Our worldwide service capability supports your plant throughout its life cycle
© ABB Group
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3. Power Generation and Water Service All plant types serviced
Gas Turbines
CCPP
Hydro plants
Steam power
plants
Nuclear
Diesel plants
Waste-to-
Energy
Renewables
Water
© ABB Group
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4. Power Generation and Water Service Services based on your needs
Rapid Response
We guarantee fast and flexible service response to maximize your equipment availability.
Lifecycle Management
We provide you powerful tools and our knowledge base to optimize and extend the lifecycle of your production equipment.
Operational Efficiency
We optimize the usability and efficiency of your equipment and systems to increase industrial productivity.
Performance Improvement
Your strategic partner in improving productivity, usability, reliability, safety, cost-efficiency, energy-efficiency and emissions control.
© ABB Group
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5. Power Generation and Water Service A portfolio of service products supporting your targets
Rapid Response
Lifecycle Management
Operational Efficiency
Performance Improvement
Repairs
Spares and consumables
Replacement
Training
Service agreements
Installation and commissioning
Maintenance
Extensions, upgrades and retrofits
Replacement
Training
Spares and consumables
Service agreements
Engineering and consulting
Maintenance
Advanced services
Extensions, upgrades and retrofits
Training
Service agreements
Advanced services
Engineering and consulting
Extensions, upgrades and retrofits
Service agreements
© ABB Group
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6. Power Generation and Water Service A portfolio of service products addressing full life cycle needs
Replacement
Service
agreements
End-of life
services
Installation &
commissioning
Extensions
upgrades
& retrofits
Training
Customer life
cycle needs
Advanced
services
Spares &
consumables
Engineering
& consulting
Maintenance
Repairs
© ABB Group
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7. Power Generation and Water Service A complete portfolio of services (1)
Service contract and asset management ABB offers professional lifecycle predictions for your products and systems, including component reliability calculation analysis. Through our assessments you will gain the information required for cost effective long-term decisions concerning overall system operation and maintenance. ABB offers modularized service level agreement tailored to your needs (e.g. ServiceGridSM)
Troubleshooting Our engineers are trained and certified to provide expert knowledge for root cause analysis and troubleshooting (onsite or remotely) – bringing your plant quickly back to normal operation
Support and remote services Remote services extend assistance for a wide range of support needs. From telephone and self-service web support, to direct and secure system interaction up to plant operation for renewables – we provide real-time, on-line access to global service experts 24 hours a day
Maintenance Effective reactive, preventive and predictive maintenance services maximize the reliability of your plant equipment. Our service technicians utilize the most advanced diagnostic and repair practices to maximize equipment, performance and availability
© ABB Group
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8. Power Generation and Water Service A complete portfolio of services (2)
Repair Reliable and efficient repair processing and logistics are key to on-going operations. Our repair services are ISO 9001 certified, provide timely repairs and advanced logistic services to satisfy the specific needs of each customer
Spare Parts Timely access to spare parts is essential for maintenance and plant availability - both bind working capital. ABB manages spare parts through specific logistics to minimize capital investment and maximize systems utilization. We provide spare parts through our Web Shop for efficient and convenient ordering
Diagnosis and consulting ABB experts have profound knowledge of global best practices in a wide range of business and engineering operations. We develop and implement service solutions based on industry-specific technologies and competences to support customers improving the overall equipment effectiveness and return on investment (e.g. energy efficiency)
© ABB Group
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9. Power Generation and Water Service A complete portfolio of services (3)
Evolution New generations of software and system components increase operating efficiency, cyber security and extend system life. ABB offers low-risk evolution strategies for a broad range of products and systems designed to ensure maximum return on investment while enhancing equipment availability and performance
Upgrades and retrofit ABB focuses on stepwise programs to upgrade or replace existing systems and equipment, integrating existing and new systems and components to provide operational improvement
Environmental services ABB offers recycling solutions for defective parts or systems. In line with regulations, ABB takes care of proper disposal or recycling of installed or returned parts
Training ABB offers comprehensive training for engineers, operators, programmers and maintenance personnel, providing up-to-date technical expertise for products, processes and technology advances. Training is available at ABB training facilities worldwide, at your plant site and online
© ABB Group
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10. Providing consultancy to take optimized decisions on CAPEX and OPEX
Power Generation and Water Service Main benefits of our service portfolio
Providing consultancy to take optimized decisions on CAPEX and OPEX
Our policy ‘Evolution without obsolescence’ ensures that each new generation of our plant automation platform enhances its predecessors and is backwardly compatible
Possibility of upgrade or provide evolution or replacement strategies for an aging installed base
Partnership and a long-term commitment to our customers - a hallmark of our service offering
Benefit from a variety of enhanced service contracts with performance-related elements to protect your financial and intellectual investments
Assignment of a TAM (Technical Account Manager), as single point of contact in ABB for all service issues
© ABB Group
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11. Power Generation and Water Service Portfolio Service offerings – Evolution
Customer benefits
Seamless evolution to new Symphony PlusTM control technologies tailored to specific needs and budget
Insight into process/system risk areas
Identification of new system functionality and solutions to extend the value of the system to meet customer’s business goals
Known timing for evolution action (2-5 years), assisting in budgeting process
Link to web page
© ABB Group
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12. Power Generation and Water Service Portfolio Service offerings – Managing Windows XP® end of life
Windows XP® end of life presents some critical risks to the safe management of assets and plants operating on this platform, a situation that also affects ABB control systems
Background:
Microsoft stopped supporting the Windows XP® operating system on April 8, 2014
Windows XP® users do no longer receive software updates or tech support from Microsoft, while virus warnings will be provided until July 14, 2015
The Windows Server 2003 server operating system will also reach its end-of-life in July 2015
Options:
ABB offers predictable lifecycle support consisting of technical support, software patches and upgrades, as well as an evolution path towards next product generations
Additionally, for customers who are not yet subscribing to such programs, ABB offers special maintenance contracts for a specific time duration, as a means of upgrading and hence avoiding the Microsoft end of life issues
Customers not prepared (or not ready yet) to engage on the evolution path, can be offered a “PC refresh” package to replace existing PC’s by new hardware capable of running their current Microsoft operating systems for some more time
© ABB Group
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13. Power Generation and Water Service Portfolio Service offerings – ServiceGridSM
ServiceGridSM delivers service solutions to match the operational and maintenance needs of the power generation or water facility
Through planned delivery, ServiceGridSM transforms routine maintenance tasks and frees resources to proactively focus on production targets:
Increase performance and efficiency
Extend asset life
Complement technical resources
Protect financial and intellectual investment
Maximize reliability
Link to web page
© ABB Group
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14. Power Generation and Water Service Portfolio Service offerings – ServiceGridSM
ServiceGrid: program levels and services
Four Levels of Service – sold as annual or three year contracts:
Core – for self supporters or stable installed base where customers are looking only for basic services
Select – for customers where uptime and performance are critical or where control system evolution is needed
ProActive - for customers who recognize the benefits they get from working in a partnering arrangement with a service provider
Enterprise - for customers being lead by corporate for with multiple plants, who recognize the benefits they get from a partnership with a service provider delivering coordinated support across their fleet
Link to web page
© ABB Group
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15. Power Generation and Water Service Portfolio Service offerings – Automation Sentinel
Keep your software products up to date and maintain a flexible and affordable path to evolve to the latest system technology
Designed to help you actively manage the life cycle costs of software assets
Software is a fundamental item of any control system, making the difference in life cycle costs of assets and in performances achieved from the assets
Three subscription types allow to choose the level of support and the upgrade schedule that works best for immediate business needs:
Link to web page
© ABB Group
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16. Power Generation and Water Service Portfolio Service offerings – Remote services
Remote services minimize local intervention, while keeping plant performance and availability at guaranteed levels
ABB’s solution is an Operation and Maintenance (O&M) service that combines an effective maintenance program with a system that manages all parameters related to production
The key benefits are:
Monitor the condition and performance of plants and assets through a web portal
Know asset lifecycle costs and the impact of asset failure
Have access to service engineers and experts
Ensure cyber security
Move from Reactive to Pro-active maintenance
Many companies operating unmanned renewable generation plants of all types, including photovoltaic (PV), wind, small hydro, geothermal, etc. are increasingly turning to remote services to significantly improve their productivity and reduce costs
At the heart of ABB’s new remote service tools is an advanced control infrastructure based on Symphony PlusTM
Link to web page
© ABB Group
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17. Taking Power Service to the next level
Portfolio Service offerings – Remote services for Solar PV
Grouped in four levels, these services are provided by a remote service center, where an array of tools and experts are available to customers
Single or multiple plants can be monitored and serviced from the remote service center
In addition to a web portal, which provides data access, it offers advanced services such as alarm management, performance calculations, predictive maintenance applications, etc.
Remote Management System
Plant data, alarms, notifications
Setpoints for each plant
Service Center
Services
Proactive
Select
Core
Enterprise
Customer a
Customer b
Customer n
© ABB Group
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18. Power Generation and Water Service Portfolio Service offerings – Energy Efficiency
ABB energy efficiency solutions have a proven and well-documented ability to improve the energy efficiency in the power and water industry
They can improve power output to the grid by up to 10% without increasing fuel consumption
Raise the plant’s electrical output by correcting process inefficiencies
Increase plant revenues by reducing fuel wastage
Extend plant operating life by optimizing asset performance
Improve operational flexibility by maximizing process efficiency
Our key offerings:
Plant audits (Link)
Drives applications (Link)
Optimization solutions (Link)
© ABB Group
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19. Power Generation and Water Service Service references and case histories
See separate presentation
© ABB Group
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20. Power Generation and Water Service Visit our new web pages
Link to web page
© ABB Group
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21. Power Generation and Water Service Join our service community
Follow our opinion leaders and technical managers on blogs and social media:
Become an active member of our Service community by subscribing to our newsletters:
Link to ABB Power Blogs
Link
Link
Link
© ABB Group
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22. © ABB Group
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23. Power Generation and Water Service A service offering to make your business life easier
© ABB Group
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