1. Introduction to Non-Violent Communication
Listening and Responding

3. “My peace be with you.”
Clip

4. The HeartMath Solution
Step 1: Take a time Out
Temporarily disengage from your stressful or negative thoughts
Place yourself into neutral
Step 2: Shift Your Focus
Shift your focus to your heart
Feel your breathing and inhale from your heart and exhale from your solar-plexus (area below your sternum)

5. Step 4: Decide on a Effective Action
Step 3: Practice Appreciation
Activate a positive feeling by drawing on feelings of appreciation and gratitude.
Re-experience this positive feeling
Step 4: Decide on a Effective Action
After Shifting Your Focus and Practicing Appreciation, ask yourself what would be the best action to take?
Step 5: Sense Change in Your Perception
Sense the change in your perception and try to sustain it for a while

6. The head “knows,” but the heart “understands.

7. Creating a Pool of Appreciation

8. Act of Consecration to the Sacred Heart
O Sacred Heart of Jesus, to Thee I consecrate and offer up my person and my life, my actions, trials, and sufferings, that my entire being may henceforth only be employed in loving, honoring and glorifying Thee. This is my irrevocable will, to belong entirely to Thee, and to do all for Thy love, renouncing with my whole heart all that can displease Thee.

9. Introduction to NVC
In Marshall Rosenberg’s own words.

11. Components of Non-Violent Communication
Observation
The concrete actions or behaviors
Feelings
How I feel in relations to the observed behavior
Needs
The need, values, desires that create the feeling
Request
The concrete we request in order to enrich our lives

12. Non-Violent Communication Method
Component
Response
Observation
The concrete actions or behaviors
Feelings
How I feel in relations to the observed behavior
Needs
The need, values, desires that create the feeling
Request
The concrete we request in order to enrich our lives

13. Observing without Evaluating

14. Feelings: (1.5)

15. Are you Listening?

17. What is listening?
Listening is the ability to accurately receive messages in the communication process
Listening is key to all effective communication
Listening is so important that many top employers give regular listening skills training for their employees.
This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.

18. 5 Intents of Listening To Win To Persuade To Learn and Understand
To Be Present
To Be

19. Active Listening Hear What People are Really Saying
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
Given all this listening we do, you would
think we'd be good at it!

20. Active Listening Skills
Attending
A: Eye contact B: Posture C: Gesture
Paraphrasing
Clarifying
Perception Checking
Summarizing
Empathy

21. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.

22. Non-verbal communications
facial expressions
tone and pitch
gestures
body language
physical distance between communicators
These non-verbal signals can give clues and
additional information and meaning over and
above spoken (verbal) communication

23. Communication Blocks

24. Using NVC to Listen Component Needs Observation Feelings Request
The concrete actions or behaviors
Feelings
How I feel in relations to the observed behavior
Needs
The need, values, desires that create the feeling
Request
The concrete we request in order to enrich our lives

25. Empathic Listening Component Response Observation Feelings Needs
What am I hearing?
Feelings
What are the feelings I’m hearing?
Needs
What is the need that is not being met?
Request
What request might I make, if I was in their place?

26. Listening with Giraffe Ears
Media player 1.5.7:04 &
1.6

27. Using NVC to Resolve Conflict

28. Today’s Learnings What is the most important thing you learned today?
What is one thing you will be able to use tomorrow?

29. References Childre, H.M & Beech, D. The HeartMath Solution (2000)
Rosenberg, M. B. Nonviolent Communication: A Language of Life, (2003)
Center for Nonviolent Communication: cnvc.org
All Clips downloaded from Youtube 11/2012