1. Servant Leadership

2. The Servant as a Leader ~Robert Greenleaf
“Do those served grow as persons?
Do they while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
A true natural servant reacts by listening first.”
Is servant leadership one of those new concepts in leadership? No – it is the original concept in leadership found in Christianity, ancient Confucianism, Buddhism, ancient Greece and is the basis of most philosophies and religions. It is also what our founding fathers considered when they built the constitution around Public Servants – all of us.
Our jobs at all levels can be found in this slide – do those around grow? Do those around us become healthier, wiser, freer, etc? Think about the opposite of each of these statements? Do I tear people down? Do I limit their human capacity to grow? Do I talk first or listen first? Do I demand compliance, - or create an atmosphere of helpfulness?

3. Gallup Employee Engagement Questions
Q01.  I know what is expected of me at work.
Q02.  I have the materials and equipment I need to do my work right.
Q03.  At work, I have the opportunity to do what I do best every day.
Q04.  In the last seven days, I have received recognition or praise for doing good work.
Q05.  My supervisor, or someone at work, seems to care about me as a person.
Q06.  There is someone at work who encourages my development.
Q07.  At work, my opinions seem to count.
Q08.  The mission or purpose of my company makes me feel my job is important.
Q09.  My associates or fellow employees are committed to doing quality work.
Q10.  I have a best friend at work.
Q11.  In the last six months, someone at work has talked to me about my progress.
Q12.  This last year, I have had opportunities at work to learn and grow.

4. The Servant as Leader - James Autry
The Five Ways of Being
BE Authentic
BE Vulnerable
BE Accepting
BE Present
BE Useful

5. 1. Be Authentic One hat Genuine Bona Fide
The Five Ways of Being
1. Be Authentic
One hat
Genuine
Bona Fide
The same at work, at play & at home
Integrity even when painful
Based on spirituality from many philosophies and religions – Dr. Robert Greenleaf Center for Servant Leadership in Indiana.
A person of integrity does not have divided loyalties (duplicity).
They are not just pretending (hypocrisy).
They can be identified by single mindedness.
They have nothing to hide and nothing to fear.
Their lives are open books.
Service is the price we pay for citizenship
Requires courage and Self-confidence
Aristotle – Virtue, courage, temperance, prudence, moderation,
Teams are full of people with ½ an idea looking for the other ½
Managers concentrate on doing things right, leaders on doing the right thing
Tell me about a person who you see as being authentic – Doug Allen
Servant Leadership - James Autry

6. 2. Be Vulnerable Open Share yourself Show your passion
The Five Ways of Being
2. Be Vulnerable
Open
Share yourself
Show your passion
Show your courage
Be honest with your feelings
Who do you know that illustrates vulnerability – my parents – story of heroism
Diane Keaton
Servant Leadership - James Autry

7. 3. Be Accepting More than approval Sense of inclusiveness
The Five Ways of Being
3. Be Accepting
More than approval
Sense of inclusiveness
Don’t be derailed by irrelevant issues
Embrace creative conflict
Receive willingly
Who do you know that illustrates accepting?
Howard Shultz – Colin Powell - Ghandi
Servant Leadership - James Autry

8. The Five Ways of Being
4. Be Present
Doing two things at once is often being twice as inefficient at both
Listen actively
Be centered
Being efficient is not the same as being effective
Focused
Who do you know that is always present?
John Hickenlooper – Jim Donald – Launi Skinner
Servant Leadership - James Autry

9. 5. Be Useful Execute Be a resource to those around you Let go of Ego
The Five Ways of Being
5. Be Useful
Execute
Be a resource to those around you
Let go of Ego
Do it with love
Utility with purpose
Who is useful –
Thomas Edison set a goal of an invention every 10 days and a major one every 6 months – has 1093 US patents and 2000 foreign patents
When you need something done – look for the busiest person you know
Servant Leadership - James Autry

10. The Servant as Leader - Exercise
The Five Ways of Being
BE Authentic
BE Vulnerable
BE Accepting
BE Present
BE Useful
In your teams, please tell stories where you have seen one of the Servant Leadership Five Ways of Being in practice in your department. Each team will report back to the whole group.

11. Key Changes At Passages
Skill Requirements —the new capabilities required to execute new responsibilities
Time Applications —new time frames that govern how one works
Work Values —what people believe is important and so becomes the focus of their effort
Manage Self
Manage Managers
Business Manager
Manage Others
Functional Manager
Passage One
Passage Two
Passage Four
Passage Three
Adapted From: The Leadership Pipeline; Ram Charan, Stephen Drotter & James Noel

12. Leadership Pipeline - Key Principles
Each transition requires new learning (and “unlearning”)
New skills, behaviors and results
New values
Different time allocation
Development is cumulative
Successful development at one transition enhances probability of success at next transition
Incomplete development, or skipping a transition, can hinder success at next transition
The pipeline may become clogged, blocking the flow of talent
Downward pressure on the pipeline
Development of leaders is compromised