1. BIRMINGHAM CITY COUNCIL
Presentation to District+ partners
Complex Challenges, Innovative Cities:
Kick-off meeting
14th March 2012
Thematic Lead: Innovative Financial Instruments
Good morning. My name is Jenny Rice. I work for Birmingham City Council which is located in the West Midlands region of the UK.

2. Business Development & Innovation Team
Improving the economic prosperity of the City by:
Creating conditions for business growth and entrepreneurship
Encouraging private sector investment
Improving access to finance
Creating higher value jobs
retaining and attracting graduate talent
Improving relationship with larger companies
Creating a culture of innovation.
I am part of the Business Dev & Innovation Team, which falls under the Planning & Regeneration services area. The service’s goal fits into the City Council strategic goal to succeed economically.
The team is responsible for:
Improving the economic prosperity of the City and contributing to the development of Local Enterprise Partnerships by:
Creating conditions for business growth and entrepreneurship;
Encouraging and accelerating private sector investment;
Improving access to finance through grants and loan schemes;
Creating higher value jobs; and retaining and attracting graduate talent;
Improving relationship with key strategic companies and
Creating a culture of innovation.

3. Structure of Presentation
Budget setting and service delivery
Innovative methods of service delivery
New sector opportunities
Budget setting – there are two models that I will present. The first is what the city did before the recession, and the second is what is being done since the recession has been happening
New ways of looking at delivering services
New opportunities for the city to invest and work in.

4. (Pre-recession) Service Delivery Model
Elements
Start with the amount of money that is budgeted

5. (Pre-recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
INPUTS

6. (Pre-recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
Organisations
Management
Service Design
INPUTS
PROCESSES
Inputs generate processes

7. (Pre-recession) Service Delivery Model
Elements
Organisations
Management
Service Design
People, Property, IT, Goods and Services
Services
Interventions
INPUTS
PROCESSES
OUTPUTS

8. (Pre-recession) Service Delivery Model
Elements
Organisations
Management
Service Design
People, Property, IT, Goods and Services
Services
Interventions
Quality of Life
Results
INPUTS
PROCESSES
OUTPUTS
OUTCOMES
Having experienced the recession, through corporate consultation, the city council had to look at putting together a new model for service delivery. Coming out of this, they agreed 3 principles for providing services:
To stop providing a service;
To reduce
To maintain – priority services

9. (Post –recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
Organisations
Management
Service Design
Services
Interventions
Quality of Life
Results
OUTCOMES
INPUTS
PROCESSES
OUTPUTS
Succeed economically
Prioritise
Limit priorities
Remove outcomes

10. (Post –recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
Organisations
Management
Service Design
Services
Interventions
Quality of Life
Results
OUTPUTS
INPUTS
PROCESSES
OUTCOMES
Choose the most effective
Use evidence
Stop doing things

11. (Post –recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
Organisations
Management
Service Design
Services
Interventions
Quality of Life
Results
PROCESSES
INPUTS
OUTPUTS
OUTCOMES
Demand less input by:
Remove duplication
Redesign
Lean Mgt (cut rework)
Cost effective access
Reduce complexity
Coproduction

12. (Post –recession) Service Delivery Model
Elements
People, Property, IT, Goods and Services
Organisations
Management
Service Design
Services
Interventions
Quality of Life
Results
INPUTS
PROCESSES
OUTPUTS
OUTCOMES
Cut supplier prices
Cut overheads
Cut staff costs
Sell assets
Increase income

13. Innovative service delivery
Business Transformation
Public consultation
Income generation and maximisation
Investment through funding options
Financial models
BT – This process had already started, before the recession kicked in. BT is all about making fundamental changes to the way the Council works. This is so we can deliver better services to citizens the first time, every time. It is looking at how we do things, but also reviewing what we actually do. It is a long term programme enabling the city to make huge savings over ten years through more efficient ways of working.There are many elements to the process
Corporate Services Transformation – more effective procurement of goods and services
Customer First – providing world-class standards of customer service
Working For the Future – streamlining the city’s properties
Public Consultation and Engagement. The city is engaging with the public more than ever on the way budgets are allocated. Eg Be Heard consultation database lets you track what people have been asked, what they have said and what the council or other organisations have done as a result. The new version of Be Heard now includes a ‘Have Your Say’ function which allows you to find out where you can give your views and help make a difference.
Income generation – new ideas for income generation, eg People’s Lottery; changes to current charging for services; install solar panels on city properties
Funding options – eg Business Improvement Districts – engaging local businesses in their area
PFI initiatives, eg 5 year road and infrastructure programme through industry specialist and transfer of resources
Financial models – through Finance Birmingham the city is supporting local small & medium sized businesses with funds, loans, equity, and investment support, stepping in where private investment is become harder to access. Finance Birmingham is acting as the agent for the Council to oversee the funds to deliver its programmes.
Social bonds – SP to get info

14. New Sector Opportunities
Financial Services; back and middle office functions
Shared Services
Green automotive production
Automotive low carbon R&D
Digital
Low Carbon
Medical Technologies
Here are some of the newer industry sectors that the city is getting involved in, eg encouraging investment and relocations

15. Contact For further information please contact: Jenny Rice
+44 (0)
Manjit Bassra
+44 (0)