1. Funet customer survey 2014 Terena TF-MSP meeting 24.4.2014

2. Survey facts biannual customer survey (2008 – 2010 – 2012 – 2014)
for administrial, technical, security and AAI contact persons
Web based (webropol)
This year about 69% (year 2012: 70%) of Funet organisations (total 80) answered
Universities: 100% (88%)
Polytechnics aka. Universities of Applied Sciences: 80% (88%)
Other member organisations: 49% (45%)

3. More facts Different reports from Webropol for different needs
• Example: CERT team needs to know, how
security related people answered
• Example: I want to know how universities
answered compared to what polytechnics
answered
• As a result of these needs we produce about 20
different reports for helping the analysis
We use this survey to get the customer’s feeling of service quality but also for planning the future services etc.

4. Year 2012
Year 2014
70.0
2.0
68.0