1. 1. Introduction Barry Pitts, Director of Business Development
My organisation
Staffordshire Housing Group
My session
A local housing provider’s approach to the wellbeing of its customers.

2. 2. Who we are

3. 3. What we do Housing management, Regeneration,
Arch housing support, Development, Maintenance,
Retirement villages, Revival work

4. 4. Our customers

5. 5. Customer demographics
Over age /12
SHG tenants = 40% = 1120
Revival = 85% = 2000
Dementia profile
= 300 people suffering from dementia
= 200 people main carer

6. 6. Challenges Accommodation that meets needs Increasing care needs
Isolation
Poverty

7. 7. Ageing well strategy Strategy that is driven by outcomes
Outcomes that have been developed with our older customers (co-production)

8. 8. What customers want

9. 9. Outcome measures

10. 10. SHG Response

11. 11. Wellbeing & independence
Supporting people as they experience life changes and events
Support and care services
Keeping people connected
People
Facilities
Services

12. 12. The way we do things Bradeley Village
“I really enjoy being involved ... Everything is run in line with a proper company and the profits are spent on residents”

13. 13. The way we do things
Live and Learn

14. 14. The way we do things Men from Sheds
A volunteer handyman service where retired tradesmen help others with small jobs