1. Community Gateway Association (CGA)
Karen Perry
Head of Community Empowerment
Community Gateway Association

2. Our application…
Our application to be a co-regulatory champion was focused on the core principles of the Gateway model
Gateway is an alternative method of co-regulation that puts tenants and communities at the heart of our organisation

3. The Gateway Story… background stock transfer - Nov 05
membership organisation
empowerment strategy
built into our rules

4. Residents take the lead…
shareholders & AGM
GTC & CGA Board
action & focus groups
workshops & road-shows
walkabouts & taskforces
community studies
& more…

5. Developing scrutiny… action groups focus groups mystery shopping
complaints panel
scrutiny panel

6. Some outcomes & impact…
closure of offices
caretaking service
community safety team
contract procurement
improved service standards
improved void conditions
improved adaptation service

7. Continuous improvement…
GTC residential
scrutiny workshop
sub-area involvement
scrutiny programme

8. Questiontime…
Any Questions?

9. Contact details:- Peter Ingham, CGA Board member
Gill Lawson, CGA Board member
Karen Perry, Head of Community Empowerment
Tel