1. New Patient Connect WebEx Process
East Region
February 8, 2016
Mark

2. Agenda Opening District Review of Patient Connect
Patient Connect in the Field
Tool of the Week
Expectations
Q&A - Close
Mark

3. District Review of Patient Connect

4. Patient Connect in the Field

5. Matt Striffler District
Barb Bjerklie – Food Service Director at Oswego Hospital

6. Matt Striffler District
Mike Galbraith – Food Service Director at Buffalo Mercy Hospital

7. Buffalo Mercy Courtesy Scores

8. Buffalo Mercy Quality Scores

9. Buffalo Mercy Overall Scores

10. Tool of the Week

11. Tool of the Week
Disabling Common Answers.

12. Disabling Common Answers

13. Don’t forget to reset settings!

14. Expectations

15. Patient Connect Expectations
Rounding – Minimum of 1 round per bed, per month
Common Answers – Probe customers for common answers. Negative common answers are a great indicator of areas for improvement.

16. WebEx Participation Expectations
The District will be expected to present at least 2 to 3 of the following (in any combination):
Best Practices
Challenges
Tips
Success Stories

17. District Manager Coverage
Date of WebEx
DM Host
2/8/2016
Matt Striffler
2/22/2016
Matt Striffler 
3/7/2016
Doug Martin 
3/21/2016
 Doug Martin
4/4/2016
Dan Gasparovic 
4/18/2016
Dan Gasparovic  
5/2/2016
5/16/2016
Sue Lake 
5/30/2016
 Sue Lake
6/13/2016
Jim Zanzinger
6/27/2016
 Griff Thomas
7/11/2016
 Gary Stitzel
7/25/2016
8/8/2016
 Matt Moss
8/22/2016

18. Questions