1. Evaluation Concepts

2. Overview
Concepts
Evaluation
Reporting

3. Concepts Working Definition
Effective evaluation is an accurate assessment of individual performance

4. Working Definitions, continued
Concepts
Working Definitions, continued
Reporting: action(s) to take note of a subordinate’s performance (or behavior)
Formal reporting (in writing)
Informal reporting (verbal)

5. Concepts
TYPES OF EVALUATION
TYPES OF REPORTING

6. EVALUATION

7. Tenets
Establishing Effective Standards
Observing
Measuring

8. Evaluation
EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.”

9. “Successfully complete all volumes of CDCs”
Evaluation
EXAMPLE OR NOT?
“Successfully complete all volumes of CDCs”
“Attain at least a 70% on all volume review exercises of CDC’s in six months”

10. Uses for Evaluation Worker Meeting Standards
Worker Not Meeting Standards
Track Typical Performance
Deciding Work Assignments

11. Pitfalls for Evaluation
Ratability
Relevancy
Variability
Personal Bias/General Impressions
Currency
Logic

12. Reporting
Informal
Formal

13. “ I watched you help that customer and you did a great job.”
Reporting
EXAMPLE OR NOT?
“ I watched you help that customer and you did a great job.”
“I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.”

14. Uses for Reporting Let workers know where they stand
Provides a record of performance

15. Pitfalls of Reporting Positive or negative anticipation
One-way communication
Abstract reports
Reports without data

16. Summary
Concepts
Evaluation
Reporting