1. [Course Name TBD]
June Smith, March 2006

2. Project Information Sponsor: Bob Smith, VP of Sourcing Client: same
Client Department: Corporate
Business Unit: Audience will include all business units

3. Business Case
Our off shoring efforts have saved Company more than $20M. Associates need to understand and support our off-shoring efforts in order for those efforts to be fully successful.
Many associates will be traveling to India who have not been there (or perhaps traveled anywhere internationally) before.
Associates traveling to India must understand the Indian culture and what to expect when traveling to India.
It is critical that associates working remotely with our India partners have the skills to successfully interact with colleagues and others in India

4. Desired Behavior & Performance
All associates taking this course – those traveling and those working remotely – must be able to demonstrate a basic understanding of the Indian culture and how (and why) Company does business in India.
Associates traveling to India must have a deeper understanding of cultural business norms in India, be able to adapt to the culture, and know what to expect while in India.

5. Content to be Included
The training course will include information on:
General information about India
Locations of our Indian offshore sites
Similarities and differences in culture
Actions to be taken prior to going to India
Accommodations in India
What Company and associate are each responsible for while traveling to India

6. Learning Approach & Deliverables
Phase I
Phase 2
Timeframe for Use
Mid-March to mid-June
Beginning mid-June
Goal
Information transfer
New skills and competencies
Method
PowerPoint reviewed in 1:1 sessions
E-Learning and instructor led experience
Measuring/ Tracking
Tracking of participation
Participation tracking; Level 1 evaluation; Knowledge testing

7. Learning Approach & Deliverables Phase 2
Executive Message
Executive Message
introduction to the curriculum; reiterates importance of preparing for working with offshore partners
E-Learning: “Understanding India”
Self-paced, interactive online class
Includes activities and self-checks throughout
Successful completion required before participating in small group experience
Instructor-Led: “Experiencing India”
Small group, classroom session (use of virtual classroom as back-up)
Focuses on application of information learned in e-learning
Includes discussion, role play, Q&A
Available Tools and Resources
E-learning (can be re-visited as needed)
Resource page
Mentor/buddy (tbd by client)
E-Learning (online class)
Instructor-Led Experience
Available tools and resources

8. Approach & Deliverables: Metrics/Tracking
Tracking of completion (both e-learning and instructor-led)
“Level 1” Evaluation
Measures associate reaction to the learning and used to adjust courses in the future
To be completed for both e-learning and instructor-led
“Level 2” Evaluation
Measures associate knowledge via tests
To be completed for e-learning portion

9. Out of Scope
Tracking of travelers and creation of exception reports (this will be completed by the Sourcing office)

10. Communications, Support & Roll-Out
Sourcing Office will include course information in materials send to all travelers.
L&D will include an “ad” for the e-learning course in the rotation on the L&D website.
Sourcing office will follow up as needed with travelers to ensure completion of both courses.

11. Assumptions
Content for the e-learning will be taken from the PowerPoint currently in use; this PowerPoint contains all needed content, and is accurate.
E-learning must be structured so that it can be completed in small chunks and used as a reference after completion.
Learning Consultants will facilitate the instructor-led experience.
Instructor-led experience must be scalable.
Learning will include Company associate experiences, including quotes, video, and still photos; these items will be provided by the client.

12. Risk Factors
Timeline for completion is very tight; if reviews and approvals are not turned around very quickly by stakeholders, the project will not be completed on time.
The timeframe allows for only a limited amount of interactivity in the e-learning course; this reduces the effectiveness of the course (although minimally).

13. Milestones E-learning Storyboard Review 5/12/06 – 5/18/06
E-learning Knowledge Check Review
6/2/06-6/6/06
E-learning Course is Live
6/28/06
Instructor-Led Course Review
6/21/06-6/22/06
Instructor-Led Course is Live
6/29