1. Tech Forum 2013 Client Services

2. Scope
Project Delivery
Training
Support
Consulting

3. Project Delivery Project Management New installs Migrations
New servers
Move databases
Upgrades – over 200 annually
Data transfers
On site go live consulting sessions
Migrations – increase as people update their technology eg. Phase out SQL Server 2000

4. Project Delivery thankQ Customisations: Schools Grant Giving Volunteer
Web Module Customisations:
HTML s
eVolunteer
Plus many more….

5. Support: 2013 Plans Forums: Access to fellow users
Build user group common knowledge
Knowledge base:
Keep FAQs up to date with module changes
Provide Tips and Tricks
Upgrade eSupport system
Re-release

6. Training Continually evolving as product expands
Latest major offerings:
Moves Management
RFM
Re-release:
thankQ for Managers
Webinars – limited availability for remote clients

7. Training Customised training: New developed modules
Introduction of new process to business
Master Classes
Don’t forget - 12 month Training Guarantee !

8. Consulting Training Clinics: On site, fixed scope
Scope is determined ahead of time and training material is gathered from existing material
If customised material is required extra charges will be involved
May include mix of Web modules, Events, Membership etc
Provides less interruption for more people
Not recommended for entry level

9. Consulting Business Process Review: Approximately one day on site
Detailed review
Bullet point output describing action points
May drive further work through either developments or targeted training clinics
New technology means payment process needs review
Government funding ceases so fundraising process needs to ramp up
May be larger for multiple larger processes
Example per NORCA