1. Miami Conference Center, Miami, Florida
January 20-22, 2010
Miami Conference Center, Miami, Florida

2. Hosted Telephony Offers… IP Centrex and SaaS
January 20-22, 2010
Miami Conference Center, Miami, Florida
Hosted Telephony Offers… IP Centrex and SaaS
Key Considerations

3. Introduction To UC…Panel Participants
Miami Conference Center, Miami, Florida
Panelists
Tom Dalrymple Director Global Voice Services, Business Product Management & Development Verizon
Eric Hyman Director Product Management XO Communications
Moderator
Mark Ricca Partner & Senior Analyst IntelliCom Analytics

4. Miami Conference Center, Miami, Florida
Panel Session Agenda
Miami Conference Center, Miami, Florida
Key Points To Be Addressed
Industry Size and Forecast
Market Drivers & Constraints
Technology Trends, Offers and Alternatives
Guidance For End Users
Q&A

5. Industry Overview Hosted And Managed IP Voice Services
Miami Conference Center, Miami, Florida
Hosted And Managed IP Voice Services
Global View, Station Lines at Year End
(000)
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
2008
2009
2010
2011
2012
2013
2014
Managed IP PBX
Hosted IP PBX
IP Centrex
CAGR = 28%
CAGR = 31%
CAGR = 34%
Source: IntelliCom Analytics Forecast

6. Industry Overview IP Centrex Service Revenues
Miami Conference Center, Miami, Florida
IP Centrex Service Revenues
Global View, All Carriers
(000)
$6,000
$5,000
CAGR = 23.5%
$4,000
$3,000
$2,000
$1,000 $0
2008
2009
2010
2011
2012
2013
2014
Source: IntelliCom Analytics Forecast

7. Industry Overview Service Revenues by Business Segment Size
Miami Conference Center, Miami, Florida
Service Revenues by Business Segment Size
Global View, All Carriers
(000)
$3,500
$3,000
$2,500
$2,000
$1,500
$1,000
$500 $0
2008
2009
2010
2011
2012
2013
2014
SMEs
Mid-Sized Enterprises
Large Enterprises
CAGR = 30%
CAGR = 25%
CAGR = 21%
Source: IntelliCom Analytics Forecast