1. Employee Engagement Defined
The extent to which employees are motivated to contribute to organizational success, are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals, and intend to stay.

2. Headlines Employee Engagement Survey Item Details
Overall Engagement increased 4 points
Meaningful increases in satisfaction and recommendation of Moody
Pride in working for Moody continues as a strength year over year
Several departments with increases of five or more points
Survey Item Details
Improvement in all pulse survey items!
Meaningful increases in items measuring trust
Ratings of trust in leadership, commitment to ethical decisions and to providing high quality products are now just below the IBM Norm
Meaningful increases in items measuring future vision
Ratings of employees’ belief in a positive future increased 13 pts., being motivated by Moody’s vision increased 15 pts. and perceptions of change in order to compete effectively increased 8 pts.
Just 42% of employees believe change will occur as a result of the survey

3. Survey Facts Survey Administration Participants Methodology IBM
Pulse Survey Administration - November, 2018
Participants
501 employees returned a completed Pulse Survey
Methodology
Web Survey - 12 question items
Five-point scale – Strongly Disagree to Strongly Agree
Reports are available for groups of at least five
respondents
IBM
Benchmark
IBM Benchmark – three year rolling database with over 400 organizations and nearly 15 million respondents

4. Moody Overall
The Engagement Index increased four points and is just below the IBM Norm

5. Employee Engagement Items
Engagement Index Items:
Overall, I am extremely satisfied with this company as a place to work.
I would recommend this company as a great place to work.
I rarely think about looking for a new job with another company.
I am proud to work for this company.
SATISFACTION
ADVOCACY
COMMITMENT
PRIDE

6. Employee Engagement Items
Meaningful increases in satisfaction and recommendation of Moody
Pride in working for Moody continues to be a strength and is now above the IBM Norm
56% of employees report rarely thinking about looking for a new job +5 +5

7. Trust Items Meaningful increases in items measuring trust
Employee ratings of trust in leadership, commitment to ethical decisions and to providing high quality products are now just below the IBM Norm +7
+11 +8 +9

8. Future Vision Items
Meaningful increases in employees’ belief in a positive future, being motivated by the vision and perceptions of changes being made to compete effectively
Though a +2 gain, less than half of employees believe that positive change will happen as a result of the survey
+13
+15 +8

9. The Four Step Action Process
Action Planning and Follow Through 1 2 3 4
Review
Understand the strengths, weaknesses, opportunities and trends in the scores
Discuss
Share and discuss
to clarify why people feel the way they do about these topics
Plan Actions
Decide what can be done, how it will be done, who will do it
and how it will be measured
Commit
Follow through on planned actions and communicate progress as they are implemented
Survey Interpretation and Sharing Results