1. Determining Service Utilization

2. What is service utilization?
Service utilization is the extent to which people are using services available in the community or at your organization
Done by surveying citizens and/or service providers

3. Why determine service utilization?
To decide which services to continue, which to alter, and which to discontinue
To identify needs & gaps
To keep staff & funders informed
To follow changes or trends
To network with other community group 3

4. How to determine service utilization:
Decide what services to survey.
Compile a basic inventory of services.
Decide what info to gather about these services.
Gather data on how much the services are being used.
Analyze your results.
Write a report of results. 4