1. Belgium Kris Blancke Attaché Chancery of the Prime Minister
Agency for Administrative Simplification

2. Approach of Administrative Burdens of Citizens in Country
Only Once: Project on use of data stored in National Register of persons and on use of eID
Number of projects with crossroad bank social security
Objective: less information obligations for citizens
Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

3. Approach of Administrative Burdens of Citizens in Country
Leading departments:
Agency for administrative simplification (federal)
Steering committee: employers, employees, other administrations and representatives of ministers
Minister of public affairs
10 experts – 5 support
Wetsmatiging (Flemish region)
Easiwal (Walloon region)
Cellule pour la Simp. Adm. Et e-government (Brussels region)
Please indicate in a 5 or 6 points: In which way is the reduction of administrative burdens for citizens organised? Which department is leading? Who is politically responsible?Size of the team? Is there an independent committee involved? 3

4. Approach of Administrative Burdens of Citizens in Country
SCM
Contact point
Please indicate in a 5 or 6 points: What kind of methodology is currently being used to measure or to get insight into administrative burdens for citizens? (e.g. citizens complaints, SCM, journey mapping). What services/legislation cause high administrative burden for citizens? 4

5. Approach of Administrative Burdens of Citizens in Country
Simplification:
Declaration of birth
Marriage
Divorce
Declaration of decease
Other minor simplifications
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5

6. Expectations of learning group:
Exchange of best practices
Joint projects (cross border issues, European issues,...)
Benchmarking
Please indicate in a 5 or 6 points: What do you expect to learn from the participation in the learning group and what kind of results do you expect? 6