1. Volunteers Enhancing Capacity Enhancing capacity Intro to Amy and Sara
Hands up- currently have a volunteer team
- don’t
-considering / developing
Other ways of enhancing capacity; we will have some time to share ideas on this

2. Hopes and Fears Hopes: What do you want to gain from the session?
Any reservations/ concerns?
Coloured post its
Space / wall /flip chart
Explain the activity, participants to put up their responses .. Read out/ allow everyone to read..

3. Aims Identify the processes involved in using volunteers
Share ideas and resources
Highlight potential pitfalls
Consider how we can move forward
Sara

4. Getting the balance right
Amy

5. What’s Involved? Recruiting Training Supervision and support Roles Amy
Flip charts around the room:Recruiting
Training
Supervision and Support
Roles
How / Who/ Resources?
For each- what do we have / what do we need?

6. How? Who? What resources are needed?
What’s Involved?
Recruiting
Training
Supervision and support
Roles
For your title, discuss and note:
How? Who? What resources are needed?
Amy
Flip charts around the room:Recruiting
Training
Supervision and Support
Roles
How / Who/ Resources?
For each- what do we have / what do we need?

7. Recruiting and Training at Gateshead SENDIASS
Sara

8. Supervision and Support at DIAS
Amy

9. Roles Parent Support Young Person Support Admin
IT / Web design / Videos / Social Media
Representation
Training and peer support
Amy

10. Some things to consider (not an exhaustive list!)
Enhancing capacity, not replacing paid staff
Don’t assume skills knowledge and confidence
Always include the basics
Ensure clear routes of communication
Check policies apply
Volunteers are not employees
Ensure role and remit are clear
Amy

11. A word on the law
Avoid ‘contracts of employment’ whilst ensuring effective management
Consider:
- formality of documents
- language used in documents
- financial reimbursement for expenses only
Abide by data protection law
Intellectual property
Sara

12. Enhancing capacity : other possibilities?
Videos
Apps
Apprentices
Information: the new IASS Officer?