1. How to project yourself confidently – body language
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How to project yourself confidently – body language
For information on applying this template to an existing presentations, refer to the notes on slide 2 of this presentation.
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Shamila Ilyas
30 April 2019

2. Overview of the presentation
Highlight the importance of non-verbal communication
Provide guidance on the difference between positive and negative body language
Develop rapport building in the context of introductions
Develop an understanding of active listening
30 April 2019
Presentation title

3. Importance of body language7%
38%
55%
What we
What we say ie, words used
How we say it – the tone, pace, volume
Body
Body language 7%
38%
Key point: Most people assume that the words we use are the most important part of out communication: this is not surprising because we do spend a lot of time thinking about what we are going to say.
However there are other more important factors:
The way we say something
The body language we use
55%
30 April 2019
Presentation title

4. Body language First impressions are key Positive body language:
Firm handshake
Steady eye contact
Positive expression
Good posture
No fidgeting
Mirror, mirror…
Body posture, hand gestures, vocal qualities (pace, rhythm, tonality), key phrases, facial expressions, energy levels
Mirroring is not about poking fun at others!
1st impressions count - all heard that people make up your mind about person within 15 seconds of meeting them
Therefore your dress will play some part – think through before hand – how smart – usually formal however some places might like it if you fit into the culture by dressing down (eg Gameswork Shop) - Safer bet to dress smarter
Mimicking
Body posture – How should you sit? - sit up don’t slouch / look interested / lean forward if appropriate
Hand gestures – should emphasise what you are saying, not look like you are working at an airport landing planes
vocal qualities (pace, rhythm, tonality),
key phrases,
facial expressions – smile! / make eye contact
energy levels – nothing worse than a meeting / interview where one party is v.chilled out! But…don’t be hyperactive if other person is calm!
30 April 2019
Presentation title

5. Building rapport Rapport is when:
You feel at ease - we like people who are like us
You feel empathy with someone - creating a natural sense of ease
You see eye to eye
30 April 2019
Presentation title

6. Rapport building exercise
Techniques to consider when rapport building;
Do we have anything in common?
Listen and respond
Make yourself seem interesting
Scenario
Try the following exercise to improve your rapport building skills.
Scenario:
You are at a conference when a stranger approaches you and says…
Stress that the exercise is focusing on the rapport building and how to develop a relationship – don’t get hung up on xyz plc and what they do – just make it up!
make the relationship “warm” rather than “cold.” At future meetings this can be built upon and used as an opening. Leads to “hot” relationships.  applies to interviews / meetings etc
Feedback
- Feel stilted at first but becomes second nature
- Important to listen to what the other person says in this situation for later meetings
- Salesmen and women amongst you maybe suggested another meeting?
- Often useful to think through this as it will be something you’re asked a lot throughout life – important that it is not a script though
If asked about how to talk about yourself…
Talk about yourself – features (details only)
Eg, I’m from E&Y. We are a group of accountants who can provide audit, taxation and corporate finance services
Talk about yourself – advantages (how features may be useful)
Eg, I’m from E&Y. We are a group of accountants who can provide audit, taxation and corporate finance services, and since we work as a team, we can give advice that helps build value across our client’s business
Talk about yourself – benefits (how meet the need expressed to you)
Eg, I’m from E&Y. We are a group of accountants including audit, taxation and corporate finance specialists who can review your business with a view to finding efficient and effective funding strategies that meet your needs and are value for money
30 April 2019
Presentation title

7. Active listening This involves: Being attentive and showing it
Listening to what is said but also how it is said
Absorbing and interpreting the non-verbal messages
Making the effort not just to hear but also understand
Reflecting back and summarising what has been said
30 April 2019
Presentation title

8. Thank you
30 April 2019