1. ANNUAL TARGET REPORT
AGM 12TH SEPTEMBER 2018

2. Repairs & Maintenance Ref. Indicator Actual 2013 Target 2014 Indicator
PHA Results 2017/18
National Results 2017/18
PHA Target 2018/19
Average time taken to complete emergency
repairs – Hours 
1 hr 19 mins
4 hrs
4 hrs.
Average time taken to complete non-emergency repairs – Working days 
3 days
6 days
7 days
% Reactive repairs completed right first time
99.5%
92.2%
99%
% Properties requiring gas safety record completed by the anniversary date
100%
99.9%
% Tenants satisfied with the Repairs and Maintenance service
95.2%
92.1%
Percentage of approved applications for medical adaptations completed
90%
84.3%
% Reactive Repairs Pre-Inspected 
14%
n/a
10%
% Reactive Repairs Post Inspected
12%
Tenant emergency repairs = 382
Tenant non emergency = 1165
Total tenant repairs in the year = 1547
Total other repairs = 499
Total repairs = 2046
Right First Time = 1159 of 1165
Gas records = 482
Ten sat = 252 responses
Satisfied = 240, Neither = 6, Dissatisfied = 6
Adaptations 2017 £20, completed 31st March of 20 completed April
Pre-inspects = 217, Post inspects = 186
Ref.
Indicator
Actual 2013
Target 2014 A7
% Stock meeting Scottish Housing Quality Standards
97.56%
100%
A11
Average time taken to complete emergency repairs – Hours
1.5 hr.
4 hrs.
A12
Average time taken to complete non-emergency repairs – Days
2 days
6.5 days
A13
% Reactive repairs completed right first time
98.99%
A15
% Properties requiring gas safety record completed by the anniversary date
A16
% Tenants satisfied with the Repairs and Maintenance service
97.71% P1
% Reactive Repairs Pre-Inspected
27.5%
10% P2
% Reactive Repairs Post Inspected
17.5% 6
% Cyclical Works Completed
88% 7
Current Tenant Recharge Repairs Balance
2,612
2,000 8
Former Tenant Recharge Repairs Balance
3,979
3,500

3. Housing Services Ref. Indicator Actual 2013 Target 2014 Indicator
PHA Results 2017/18
National Results 2017/18
PHA Target 2018/19
% Antisocial behaviour cases reported & actioned within locally agreed targets
100%
87.9%
% Rent lost through properties being empty
0.11%
0.7%
0.25%
Average length of time taken to re-let empty properties
7 days
30 days
% Lets to Provanhall tenants and Provanhall waiting list applicants
66%
N/A
60%
% Lets to homeless applicants
21%
30%
% Lets to waiting list applicants
13%
10%
Average length of time to process Applications for Housing
2.5 days
10 days
% Actual Rent Arrears
2.19% 2%
ASB Complaints – 72
Lets – 29
233 HAF’s
Ref.
Indicator
Actual 2013
Target 2014 A7
% Stock meeting Scottish Housing Quality Standards
97.56%
100%
A11
Average time taken to complete emergency repairs – Hours
1.5 hr.
4 hrs.
A12
Average time taken to complete non-emergency repairs – Days
2 days
6.5 days
A13
% Reactive repairs completed right first time
98.99%
A15
% Properties requiring gas safety record completed by the anniversary date
A16
% Tenants satisfied with the Repairs and Maintenance service
97.71% P1
% Reactive Repairs Pre-Inspected
27.5%
10% P2
% Reactive Repairs Post Inspected
17.5% 6
% Cyclical Works Completed
88% 7
Current Tenant Recharge Repairs Balance
2,612
2,000 8
Former Tenant Recharge Repairs Balance
3,979
3,500