1. UBL Informationssysteme GmbH
Computer Services
Business challenge
To safeguard market share, managed services providers must go above and beyond service level agreements with clients. UBL sought greater insight into its storage platform to ensure it could deliver.
Transformation
UBL stepped up visibility of storage resources with IBM® Storage Insights, enabling ongoing optimization of performance, better resource utilization and easier troubleshooting.
“IBM Storage Insights gives us a fast, effective overview of our storage environment, which includes hundreds of storage systems. It helps us to provide the responsive managed services that power business growth.”
—Andreas Kaufmann, Storage Team Leader, UBL
Business benefits:
Enables
consistently short response times, keeping customer satisfaction high
Enhances
storage planning, helping UBL to prepare for growth and control costs
Simplifies
access to support, enabling faster resolution of issues
UBL Informationssysteme GmbH
Grows its managed services business with impressive service continuity
Solution components
IBM® Storage Insights
Client Name
UBL Informationssysteme GmbH
Company Background
Founded in 1986, UBL Informationssysteme GmbH has evolved from a software developer and consultancy into a managed service provider. Based in Neu-Isenburg in Germany, the company works closely with customers to create individual services that align with emerging requirements.
Business challenge
To safeguard market share, managed services providers must go above and beyond service level agreements with clients. UBL sought greater insight into its storage platform to ensure it could deliver.
The benefit
UBL maintains high customer satisfaction through service continuity. With better storage planning, it’s ready for growth while controlling costs. Easier access to support accelerates issue resolution.
Pull Quote
“IBM Storage Insights gives us a fast, effective overview of our storage environment, which includes hundreds of storage systems. It helps us to provide the responsive managed services that power business growth.”
—Andreas Kaufmann, Storage Team Leader, UBL
Solution components
IBM® Storage Insights
Founded in 1986, UBL Informationssysteme GmbH has evolved from a software developer and consultancy into a managed service provider. Based in Neu-Isenburg in Germany, the company works closely with customers to create individual services that align with emerging requirements.
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