2. 1. What service users and carers say about our services – the friends and family test

3. Friends & Family:
Positive Response (April 2017)

4. 2. Staffing indicators Supervision, appraisal and sickness absence

5. Staffing: supervision (May),
appraisal (May) and sickness (Mar)

6. 3. Statutory / Mandatory training rates

7. Stat / Man training (May 2017)

8. 4. Bank & Agency usage

9. Bank & Agency: usage

10. Bank & Agency: by locality

11. Agency

12. Agency

13. 5. Out of Trust bed usage

14. Out of Trust placements

15. 6. Delayed Transfers of Care

16. Delayed Transfers of Care (DTOC)
-- Trend by type of bed (4th March to 3rd June 2017)

17. Delayed Transfers of Care (DTOC)
-- Trend by reason (4th March to 3rd June 2017)

18. 7. NHS Improvement: compliance with operational performance metrics

19. NHSI: Compliance Dashboard (draft month 2)