1. Flexible Services iNotice Board
Monthly Performance Summary FY November 2017
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2. STAR Monthly Performance for November2017
Actual Trips Performed: 8,522 (38%)
Actual Passengers Transported: 9,353
Overall On Time Performance: 96.6%
Scheduled: 58.3%
Appointment Time: 93.1%
Productivity: 1.6
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3. A+ MediTrans Monthly Performance for November 2017
Actual Trips Performed: 5,190 (23%)
Actual Passengers Transported : 5,195
Overall On Time Performance: 96.6%
Scheduled: 78.9%
Appointment Time: 93.8%
Productivity: 1.8
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4. CapitaLand Monthly Performance for November 2017
Actual Trips Performed: 8,538 (39%)
Actual Passengers Transported : 8,634
Overall On Time Performance: 97.6%
Scheduled: 76.1%
Appointment Time: 94.2%
Productivity: 1.8
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5. STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for November 2017
Total Trips: 22,250
Total Passengers : 23,182
Trip Per Hour: 1.7
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6. STAR, A+ & CapitaLand Space/Passenger Type for November 2017
STAR Transported: ,375 - Ambulatory 4,978 - Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 5,065 - Ambulatory Wheelchair / Scooter, Etc.
CapitaLand Transported: ,543 - Ambulatory Wheelchair / Scooter, Etc.
Total : ,983 - Ambulatory 5,199 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
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7. Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – November 30, 2017
STAR Transported: ,986 - Ambulatory ,144 - Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 52,615 - Ambulatory ,579 - Wheelchair / Scooter, Etc.
CapitaLand Transported: ,234 - Ambulatory Wheelchair / Scooter, Etc.
Total : ,835 - Ambulatory 86,413 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
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8. Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – November 31, 2017
FY18 Total Trips:
STAR: 79,886 (43%)
A+ MediTrans: 51,214 (28%)
CapitaLand: 53,569 (29%)
FY18 Total Passengers :
STAR: 89,130 (37%)
A+ MediTrans: 98,194 (41%)
CapitaLand: 52,924 (22%)
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9. Flexible Services Performance Goals
On Time Performance Goal : 95%
Overall On Time Performance (STAR and Taxi)
On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip
Productivity Per Hour Goal : 2.0
Overall Passenger trips per revenue hour (STAR and Taxi)
Total revenue hours operated monthly divided by number of completed trips
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