1. A Fundamental Challenge
Imagine a world where designers
Realize that they are making decisions that affect users and
Make these decisions based on knowledge about users, tasks, and contexts rather than assumptions

2. Project Sharing – Week 2 Team level discussion Class-level discussion
Teams share results of literature search
Teams discuss what they know and need to know
Note: Jennifer & Anita circulate, distribute exercises, and answer questions
Class-level discussion
Teams share one insight that they think other groups can benefit from

3. Discussion of Readings
How to divide into the two rooms…
Main room --- Lastnames, A-H
Supplemental room --- Lastnames, K-Z

4. Topic D: Gathering information, contextual inquiry and other methods
Driving Questions:
What types of information are useful for user-centered design? How will this information be used to inform the design process?
What methods exist for collecting the necessary information from users? What types of tradeoffs exist among information types and data collection methods?
What challenges are associated with data collection, in general, and each of the methods specifically? What is involved in using these methods effectively?

5. Project Exercise 3 Results from Analysis Method
Carry out a contextual inquiry in which you work with at least two users. Prepare a one-page description summarizing the data you collected, and potential implications for redesign (e.g., issues you are seeing, ideas for alternate solutions). Bring to class one copy of this exercise for each member of the team and one copy for the instructors.
Due Tuesday, Feb 3 (Week 4)

6. Contextual Inquiry: Structure and Example
WHO: The users
WHAT: The focus areas
HOW: The data collection strategy
LEARN: The analysis approach

7. Planning Contextual Inquiry 1
WHO: Identify candidate users
Thoughts from exercises
Primary and secondary users, community of primary users
“DJ behavior” vs. “Average listener”
Webpine users – volume users, users who travel frequently
E-tailer Checkout – First time buyer, frequent buyer, etc.
Resources for identifying users
Project Exercises (1:comparative evaluation, 2:professional literature)
Free-write activity, beginning of class on week 2
Readings (e.g., Hackos and Redish, IBM case study)

8. Planning Contextual Inquiry 2
WHAT: Identify potential focus areas
Ideas for project exercises
User mental models (e.g., “check-out”, of website development, HR)
Relevant metaphors (e.g., music site as library vs. music site as portal)
What matters to the user (responsiveness, emotion, confusion)
How kids play with toys
Specific tasks…
Resources
Project Exercises (1:comparative evaluation, 2:professional literature)
Free-write activity, beginning of class on week 2
Readings (e.g., Hackos and Redish, IBM case study)

9. Planning Contextual Inquiry 3
HOW: Decide on the approach
Options from readings
Work-based interview: Observe activity with discussion during and after activity
Post-observation inquiry: Talk about activity, have users walk through, consider “critical incident” interview
Artifact walkthrough: Ask user(s) to recreate a process including artifacts.

10. Planning Contextual Inquiry 4
Set priorities and make choices
Set priorities
Revisit each “who” and “what” list
Assign priority – High, Medium, Low
Make choices considering
Consider the resource and time constraints
Consider your intuitions about possible problems
Also ensure that you have a chance to be surprised..

11. Looking back / Looking ahead
Where we’ve been
Topics – Rdgs and discussion
What is UCD?
Guidance from professional lit?
What to know about users?
Collecting information about users?
Doing contextual inquiry…
Project
Comparative evaluation
Ideas from professional literature
Resulting in…
Insights about users, tasks, and contextual issues
Enlargement of the problem
Where we’re going
Project exercise 3:
Contextual inquiry results
Readings:
More on users and tasks, characterizing and communicating
Summaries: Let’s coordinate
Jean Crane, Jill Stutzman, Jeanie Comstock, Jana Jones, Christina Bottomley, Mike Tassielli
Position Papers: A reminder
Jeff Wilson, Ralph Brand, Michael Braly, Judy Pet, Rochelle Parry