1. Confidential & Proprietary Oakwood Asia Pacific 2013 STAR Program for Room Attendants & F&B Servers (Level 1) Area Search Program

2. Confidential & Proprietary Oakwood Asia Pacific 2013 10 Introduction Name Designation Area near Oakwood that you like to visit Most common item you buy when you step out of Oakwood.

3. Confidential & Proprietary Oakwood Asia Pacific 2013 11 Area Search Is an exercise to gain information and enhance our knowledge about the surrounding areas of the Oakwood property so as to: –Act as a source of relevant information to guest queries –Provide help that will meet or exceed the expectations of the guest –Assist our guests in settling into the Property.

4. Confidential & Proprietary Oakwood Asia Pacific 2013 12 Group Discussion Scenario 1 A senior Executive of a leading global bank is transferred from France to our city. He is coming to stay in our property for 1 year together with his wife and a three year old daughter. He had stayed in various hotels before but will be staying in a serviced apartment for the first time. As an Oakwood Associate, what possible facilities and services can you inform him of to make his stay comfortable and personalised to his needs?

5. Confidential & Proprietary Oakwood Asia Pacific 2013 13 Group Discussion Scenario 2 Oakwood is sending you and 2 other colleagues to work as a pre-opening team member for a new Oakwood property that is opening in the Australia in 6 month’s time. You will be staying in a Serviced Apartment as the new property is not ready to house you. Upon your arrival, what are some of the questions that you would require answers to make this stay comfortable and enjoyable?

6. Confidential & Proprietary Oakwood Asia Pacific 2013 14 NOGIZAKA AKASAKA MUSEUM OF ART ROPPONGI Where To Go For Area Search

7. Confidential & Proprietary Oakwood Asia Pacific 2013 15 Presentation by Participants Name of Place Visited Type of Business Business Hours Address/ Location How and How Long To Get There Additional Useful Information: Delivery / English Speaking Staff / Sales Period etc.

8. Confidential & Proprietary Oakwood Asia Pacific 2013 16 Shared Information Saved in Shared Drive:\ XXXXX

9. Confidential & Proprietary Oakwood Asia Pacific 2013 17