2. Ranken Jordan Pediatric Specialty Hospital: A Model of Excellence
Customer satisfaction: 98%
Annual employee retention: 97%
Ten-fold revenue growth over 10 years
98% of employees say they understand and feel a part of Ranken Jordan’s mission

3. values
proclaim it
celebrate it
live it

4. Play Film Here

5. values

6. philosophies, standards, choices
values
guiding principles,
philosophies, standards, choices

7. “Our values aren’t just
words in a document.
Our values are who we are.”
values

8. How do Ranken Jordan’s values help them achieve their goals?

9. What do our customers
want from us?
values

10. What do our behaviors reveal about what we truly value?
What do we value here?
What do our behaviors reveal
about what we truly value?
values

11. How do our values help
us achieve our goals?
values

12. proclaim it

13. proclaim it
To declare publicly, insistently, proudly, authoritatively . . .
A proclamation puts a stake in the ground. It says,
“This is who we are and this what we believe.”

14. What values are we willing
to proclaim publicly?
proclaim it

15. Who should we proclaim our values to? Self Team/Department Company
Customers/Partners
Industry
General Public
proclaim it

16. If someone asks us about our values,
what will we say?
proclaim it

17. How will we proclaim our values?
proclaim it

18. Ideas: What else? Banner, signs at office Employee badges
Advertisement, billboard
Website, letterhead
What else?
proclaim it

19. live it

20. Our behaviors expose our real values.
live it
“If it’s part of who you are, if it’s what you value, it’s going to show in everything you do.”
Our behaviors expose our real values.
Values are a lens to help us see if our behaviors line up with our mission.

21. what does that look like?
When we live our values,
what does that look like?
What do we do differently?
live it

22. How would you handle these situations when you are living your values?
A colleague needs help and I’m busy with my own work.
A customer is angry for no good reason.
A colleague I’m working with or depending on makes a mistake.
I disagree with a team member.
live it

23. What keeps us from living
our values?
live it

24. what helps us get back to where
When we get off track,
what helps us get back to where
we want to be?
live it

25. Awareness strategies: What else? Wear your values Attitude board
Gratitude journal
Values partner
What else?
live it

26. celebrate it

27. It can come from a group or one another.
celebrate it
thanks, recognition,
and acknowledgement.
It can come from a group or one another.

28. “When you drive down the road,
do you ever get a pat on the back from the police officer for driving the speed limit?”
Why is it important to point out
positive behavior?
celebrate it

29. How does it feel to be thanked or recognized?
What is the impact?
celebrate it

30. How does it feel when you celebrate someone else?
celebrate it

31. How does celebrating each other
reinforce our values?
celebrate it

32. How will we celebrate
each other regularly?
celebrate it

33. Ideas: What else? Say thank you more often
Symbols, tokens of our thanks
Give something the recipient can use over and over
Make praise authentic, specific
What else?
celebrate it

34. What can our team do to
celebrate
people
regularly?
celebrate it

35. What can our company do to celebrate people regularly?
celebrate it

36. How will we:
proclaim it
live it
celebrate it