1. Remote Service Switches Reconnect/Disconnect Meters

2. Meters with Remote Service Switches (RC/DC)
Georgia Power currently has 95,000 RC/DC meters in operation
In February of 2013 over 20% of 41,000 service orders were completed with RC/DC meters
Georgia Power plans to expand the number of meters as conditions warrant

3. Importance of Remote Service Switches (RC/DC)
Safety
Access
Flexibility
Efficiencies for Field Resources
Efficiencies for Back Office Operations
Customer Service

4. Importance of Remote Service Switches (RC/DC)
Safety
Disconnect/Reconnect services located in known dangerous areas
Avoid dangerous animals
Fewer truck rolls (less potential for vehicle accidents)

5. Importance of Remote Service Switches (RC/DC)
Access
Disconnect/Reconnect services located inside buildings
Behind locked gates
Downtown high rise buildings
Dangerous Animals

6. Importance of Remote Service Switches (RC/DC)
Flexibility
Quicker follow up on weather moratoriums
Quicker follow up on delays related to holidays
Example: Unable to disconnect delinquent service for three consecutive days. Capability to follow up on accounts previously scheduled for disconnect on the fourth day.
Provide faster service to new occupants moving into location previously disconnected for non-pay

7. Importance of Remote Service Switches (RC/DC)
Efficiencies for Field Operations
Fewer truck rolls
Ability to concentrate on wider range of service orders
Fewer days of productivity lost to inclement weather
Ability to reassign field resources (storm duty, walk down areas of concern)
Less need to follow up on non-pay disconnects

8. Importance of Remote Service Switches (RC/DC)
Efficiencies for Back Office Operations
Ability to automate some back office processes
Ability to more quickly respond to any issues related to non-pay disconnects
Fewer orders to re-dispatch
Better after hours response
CSS reviews eligible to cut criteria. If accounts meets, determines RC/DC meter, order to disconnect is automatically routed to open switch in meter (at designated time periods)

9. Importance of Remote Service Switches (RC/DC)
Better Customer Service
Quicker response time to restore service due to non-pay disconnects
Quicker response time to provide service to new occupants
Quicker response time for property management accounts
Better after hours response time

10. Importance of Remote Service Switches (RC/DC)
Future
Better level of control for unauthorized use
Better service to managed accounts
Enables prepay service

11. Prepaid Electric Service
Why prepay – Why now
AMI system enables network integration of prepay application
“Deposit replacement” programs enable consumers to manage their own cash in challenging economic times
Utilities & consumers can experience lower operating costs
Consumers need to be able to pay when they want, where they want, as funds are available
Prepay can empower consumers, reduce complaints & raise customer satisfaction

12. Objective of Prepaid Electric Service
Reduce bad debt
Avoid requirement for security deposits on residential accounts
Reduce interest payments
Avoids name changing to escape paying upfront deposits
Offer customers another payment and energy management option
Allow customers full control of service interruption and restoration due to non-payment
Reduce payment arrangement calls to Call Center
Reduce payment arrangement at business offices
Reduce calls to PSC related to collections issues
Improve customer satisfaction

13. Prepaid Electric Service
Established cross functional team to determine requirements pilot with PayGo
Customer Service
Revenue Accounting
CSS
Metering
AMI Operations IT
Pricing& Rates
Current Strategy – Pilot hosted by PayGo utilizing their platform integrating with Sensus network, MDM and CSS
Use of PayGo web page, VRU, MDM
Interface with GP MDM (IEE) for meter data download
interface with CSS for payments download

14. Prepaid Electric Service
Pilot involving GP employees to test PayGo technology has been successful
Utilized 20 employees across wide geographical area
Tested usage, payment and account review process
Ran pilot for 8 months
Next step is testing disconnect/reconnect process
Software and hardware
Wide geographical area
Payment methods

15. Prepaid Electric Service
Pilot involving GP employees to test PayGo technology has been successful
Utilized 20 employees across wide geographical area
Tested usage, payment and account review process
Ran pilot for 8 months
Next step is testing disconnect/reconnect process
Continue reconnect/disconnect deployment
Software and hardware
Wide geographical area
Payment methods

16. Prepaid Electric Service
Where to we go from here?
Continue reconnect/disconnect meter deployment
Continue programming for CSS and other system integration
Complete Rate Design
Full and complete testing end to end
Public Service Commission approval
Complete training
Customer pilot
Complete marketing program
Go public