1. Westfield Service Center
Your customer service partner for Personal Lines, Small Business and Agribusiness growth

2. Westfield Service Center We are your customer service partner.
Established History
Launching in 1999, Westfield Service Center is based in Columbus, Ohio.
Top Notch Customer Service
Our team provides complete customer service outsourcing and support for personal lines, agribusiness and small business lines.
Experienced & Licensed Staff
Our staff is agency-experienced & licensed with 20 years average insurance experience.

3. How can we help your agency?
Westfield Service Center
How can we help your agency?
By providing professional, dedicated and experienced customer service, you can focus on new business growth.
Opportunity to Focus Agency Talent
Creates opportunities for your agency to focus talent on larger, more profitable accounts and production of new business.
Reduce Expenses for your Agency
Working with our service center can actually reduce your agency’s policy servicing expenses. Let us show you how!

4. What services do we provide?
Westfield Service Center
What services do we provide?
We offer comprehensive services to address the needs of your customers.
Routine service calls including:
policy changes
general questions
certificate requests
quotes
Problem resolution
Claims reporting
Billing questions
Bi-annual account reviews

5. What makes us unique? Customer service done right.
Westfield Service Center
What makes us unique?
Customer service done right.
Talk to a Person!
Your customers aren’t going to hear a long phone tree when they call us – our phones are answered by a live person. isn’t going into the inbox abyss. We provide the exceptional service we’d want to experience ourselves!
Strong Feedback & Retention Tell the Story
Our team receives 99% positive rating that we “meet or exceed expectations” on customer feedback surveys. We also have 90% account retention. Our (NPS) Net Promoter Score for 2018 exceeded 70 on a monthly basis for both personal and commercial lines.
Depth of Experience
All our CSRs are licensed agents and most also have agency experience.
Relationships - our #1 Priority
Our service center has the look and feel of a local agency with the support and resources of a larger call center.

6. How do we stay connected?
Westfield Service Center
How do we stay connected?
We know that staying connected with your agency is the key to success.
Access via Wescom
Your agency has easy access to your customer data at any time via Wescom and other Westfield systems
Monthly Reports
We provide monthly reports to each of our agency partners that include Book of Business & Survey Card Results
Easy Transfer to Your Agency
Our service center also has telephone transfer capability, if we need to connect your customer to your agency for any reason

7. *Special fee for Trilogy, Horizon & Rise agencies: 2% of paid premium*
Westfield Service Center
Pricing
We help your agency by providing outstanding customer service, wide range of services and more to help you focus on growing new business!
Service Center Fee: 3% of paid premium
*Special fee for Trilogy, Horizon & Rise agencies: 2% of paid premium*

8. Westfield Service Center Video Learn more today
Watch our short, informative video. You’ll meet our staff, see our facility and learn more about the professional customer care services we can provide for your agency.
Westfield
Service Center Video

9. Reach out to other agencies who work with us
Westfield Service Center
Reach out to other agencies who work with us
Learn from our agency partners and discover their path to success and experiences with Westfield Service Center.
Leni Magill, Market Financial Group (PL)
Crystal Lake, IL p
Lou Mitchell, Sihle Ins Group (CL)
Orlando, FL p
Kaye Ladd, The Crichton Group (PL/CL)
Nashville, TN p

10. Westfield Service Center
Get in Touch
Westfield Service Center is here to provide you with more information, answer any questions you may have and create an effective solution for your policy servicing needs. Reach out today!
Ann Nelson, Personal Lines Leader or
Brian Bowerman (Commercial needs) or
Your Westfield Regional Underwriting Leader is also available to answer your service center questions

11. Meet Our Team!

12. 800.552.9146 or AnnNelson@westfieldservices.com
Westfield Service Center
Ann Nelson
Personal Lines Leader
Related Experience: 33 years
“We answer the phone with a LIVE person and develop personalized relationships with each customer as opposed to a large call center where customers may never get the same CSR answering their call twice.” or

13. Account Representative
Westfield Service Center
Karen
Account Representative
Related Experience: 25 years
“I’ve had some customers so long, I recognize them by their voice. I really love my customers, and I fight for them!”

14. Personal Lines Unit Leader
Westfield Service Center
Linda
Personal Lines Unit Leader
Related Experience: 34 years
“I was a Westfield agent for 27 years and when I started looking for work with a carrier, Westfield was my first choice. The people are wonderful, I know the products and I’m excited to work for Westfield.”

15. Personal Lines Unit Leader
Westfield Service Center
Jannette
Personal Lines Unit Leader
Related Experience: 23 years
“Having had personal customer experiences with a different service center, it has reinforced my view that the Westfield Service Center is set apart in the industry. Prompt and professional, yet personal and proficient are words that are used to describe our service time and time again.”