1. By: Tony Diana, 202-267-9942 Date: September 19, 2005 File: apo130\ASPMDocs\ASPM Presentation 05.ppt Federal Aviation Administration Presentation of the Aviation System Performance Metrics System (ASPM) Customer Satisfaction Metrics Work Group Carlton Wine, 202-267-3350 October 11, 2005 Apo130\Customer Satisfaction\ASPM Overview.ppt Presented to: By: Date: File:

2. Presentation of ASPM 2 Federal Aviation Administration October 11, 2005 ASPM and Other Reporting Systems ASQPASPMOPSNET Data from 19 carriers provided monthly for all domestic flights Data available for all carriers at 75 airportsCount of operations provided for towers, centers and TRACONS Actual out of the gate, off the runway, on the runway and in the gate time (OOOI) provided On a next day basis, OOOI data provided for 9 carriers (6 ASQP carriers plus FedEx, UPS and Air Canada) Delays over 15 consecutive minutes (clock starts when flight comes under FAA control) are provided Causal information provided for flights arriving 15 minutes or more past schedule (available from June 2003) ASPM imports ASQP data when it is available, usually 25 days after the end of the month Delays are those that are attributable to the National Airspace System (NAS) and weather Percent on-time based on flights scheduled (counts cancelled and diversions as delayed) Percent on-time based on flights flown (cancelled flights and diversions not included) Causes of delays are provided (weather, volume, equipment, runway, other) Trends should be the same as ASPM or ASQP but count of delays and percent of operations delayed are not comparable Count of delays are assigned to the facility where the cause occurred not where the delay occurred

3. Presentation of ASPM 3 Federal Aviation Administration October 11, 2005 ASPM Overview What is it? Integrated database of air traffic operations, airline schedules, operations and delays, weather information, runway information, and related statistics. What is it used for? Reporting and analysis of operating performance of the National Airspace System (NAS). Major Benefits: Internet interface to allow for quick analysis of large amount of operational data. System provides the capability to download data to individual analysts workstations for further study. Features: Data are available from January 2000 to present for 55 airports. Data for additional 20 airports are available from October 2004 to present. Actual traffic and airport information is confidential and access is restricted by password. Data come from ARINCs Out-Off-On-In (OOOI), Enhanced Traffic Management System (ETMS), US Department of Transportations Aviations Airline Service Quality Survey (ASQP), weather data, airport arrival and departure rates (15-interval), airport runway configurations and cancellations.

4. Presentation of ASPM 4 Federal Aviation Administration October 11, 2005 ASPM Overview Arrival/departure rates and runway configuration data are available from January 1, 2000 to present. Delay information is available from January 1, 1998 to present. Data are Internet- accessible by 0700 each week day. OOOI data are available for American, Air Canada, Continental, Delta, FedEx, Northwest, United, United Parcel Service and US Airways on a next day basis from ARINC. AirTran, Alaska, America West, American Eagle, ATA, Atlantic Southeast, Comair, ExpressJet, Frontier, Hawaiian, Independence, JetBlue, Skywest, and Southwest provide OOOI data through DOT On-Time system.

5. Presentation of ASPM 5 Federal Aviation Administration October 11, 2005 ASPM Definitions On-Time = Departures/Arrivals less than 15 minutes late when compared to Schedule. Delayed = Departures/Arrivals 15 minutes or more late when compared to Schedule. Taxi-Out = Actual Taxi-Out Time minus Unimpeded Taxi-Out Time. Airborne = Actual Airborne Time minus Carrier Submitted Time Enroute. Taxi-In = Actual Taxi-In Time minus Unimpeded Taxi-In Time. Gate = Actual Gate Departure Time minus Scheduled Departure Time. Airport Departure = Actual Off Time minus (Scheduled Gate Departure Time plus Unimpeded Taxi-Out Time). Block = Actual Gate-to-Gate minus Scheduled Gate-to-Gate. Arrival = Actual Arrival Time minus Scheduled Time.

6. Presentation of ASPM 6 Federal Aviation Administration October 11, 2005 ASPM Interface ASPM modules Available operations and performance applications requiring log-in rights

7. Presentation of ASPM 7 Federal Aviation Administration October 11, 2005 ASPM Management Report

8. Presentation of ASPM 8 Federal Aviation Administration October 11, 2005 ASPM Management Report

9. Presentation of ASPM 9 Federal Aviation Administration October 11, 2005 ASPM Flash Reports

10. Presentation of ASPM 10 Federal Aviation Administration October 11, 2005 ASPM Key Delay Indicators

11. Presentation of ASPM 11 Federal Aviation Administration October 11, 2005 ASPM Airport Efficiency

12. Presentation of ASPM 12 Federal Aviation Administration October 11, 2005 ASPM Airport Efficiency

13. Presentation of ASPM 13 Federal Aviation Administration October 11, 2005 ASPM AAR/ADR Calculator

14. Presentation of ASPM 14 Federal Aviation Administration October 11, 2005 ASPM Analysis

15. Presentation of ASPM 15 Federal Aviation Administration October 11, 2005 ASPM Analysis

16. Presentation of ASPM 16 Federal Aviation Administration October 11, 2005 ASPM Causality

17. Presentation of ASPM 17 Federal Aviation Administration October 11, 2005 ASPM Causality

18. Presentation of ASPM 18 Federal Aviation Administration October 11, 2005 ASPM Weather Factors

19. Presentation of ASPM 19 Federal Aviation Administration October 11, 2005 ASPM Weather Factors

20. Presentation of ASPM 20 Federal Aviation Administration October 11, 2005 ASPM Enroute

21. Presentation of ASPM 21 Federal Aviation Administration October 11, 2005 ASPM Enroute

22. Presentation of ASPM 22 Federal Aviation Administration October 11, 2005 ASPM Enroute

23. Presentation of ASPM 23 Federal Aviation Administration October 11, 2005 ASPM Taxi Times

24. Presentation of ASPM 24 Federal Aviation Administration October 11, 2005 ASPM Taxi Times

25. Presentation of ASPM 25 Federal Aviation Administration October 11, 2005 ASPM Individual Flights

26. Presentation of ASPM 26 Federal Aviation Administration October 11, 2005 ASPM Individual Flights

27. Presentation of ASPM 27 Federal Aviation Administration October 11, 2005 ASPM Cancelled Flights

28. Presentation of ASPM 28 Federal Aviation Administration October 11, 2005 ASPM Cancelled Flights

29. Presentation of ASPM 29 Federal Aviation Administration October 11, 2005 ASPM Airport Download

30. Presentation of ASPM 30 Federal Aviation Administration October 11, 2005 ASPM Data Reference Guide

31. Presentation of ASPM 31 Federal Aviation Administration October 11, 2005 ASPM Data Reference Guide

32. Presentation of ASPM 32 Federal Aviation Administration October 11, 2005 ASPM Information Page

33. Presentation of ASPM 33 Federal Aviation Administration October 11, 2005 Terminal Area Forecast (TAF)

34. Presentation of ASPM 34 Federal Aviation Administration October 11, 2005 Terminal Area Forecast (TAF)

35. Presentation of ASPM 35 Federal Aviation Administration October 11, 2005 The Operations Network (OPSNET)

36. Presentation of ASPM 36 Federal Aviation Administration October 11, 2005 The Operations Network (OPSNET)

37. Presentation of ASPM 37 Federal Aviation Administration October 11, 2005 Flight Schedule Data System (FSDS) FSDS is an integrated flight information system based on the Official Airline Guide published schedule (OAG). FSDS allows to search flights by carrier type (US/foreign flag), flight type (domestic, foreign, foreign to US, US to foreign), user class (air carrier, commuter, all passengers and freight) and service type (piston, turbine, jet, helicopter).

38. Presentation of ASPM 38 Federal Aviation Administration October 11, 2005 Enhanced Traffic Management System Counts (ETMSC) ETMSC allows to query ETMS records by airport or city pair and to arrange data by flight type (domestic, foreign, US to foreign, foreign to US), user class (air carrier, air taxi, freight, general aviation, military, other), equipment type (piston, turbine, jet, helicopter, other), equipment class (heavy, 757, large jets, medium, small, other), business jets, and regional jets.

39. Presentation of ASPM 39 Federal Aviation Administration October 11, 2005 Airline Service Quality Performance (ASQP) ASQP is designed to query airline and airport performance data submitted every month by 20 carriers to US DOT Bureau of Transportation Statistics. ASQP enables to compare the carrier-reported causes of delay (late arriving aircraft, air carrier-related delays, security, National Air System, and extreme weather) with the facility-reported OPSNET types of delay (weather, terminal volume, center volume, runway, equipment, other).