1. PROGRESS REPORT: ITSAA
(1 April 2011 – 31 July 2011)
30 August 2011

2. SCOPE Challenges Recommendation Background Ntamo judgment
Progress for the period of 1 April 2011 – 31 July 2011
Backlog appeals
New Appeals
Challenges
Recommendation

3. BACKGROUND
By 01 April 2010 there were backlog appeals to be adjudicated.
By 31 March 2011, were adjudicated.
The current financial year (2011/12) started with a backlog appeals approximating
The backlog is to be finalised by October 2011.

4. NTAMO JUDGMENT
The Legal Resource Center (LRC) in the Eastern Cape filed an application on behalf Ntamo and others against the Minister.
The applicants asserted that the delay in finalising social assistance appeals was unconstitutional
They also sought a court order in terms of which the Minister was to be ordered to finalise the backlog of appeals by the end of September 2011

5. NTAMO JUDGEMENT (CONT.)
On 27 January 2011 an out of court settlement was reached and made an order of court :
the department had to have finalised the backlog appeals by October 2011;
submit plans and strategies to achieve the target;
all new appeals had to be adjudicated within 90 days, failing which they should be considered backlog; and
table a report on the finalisation of the backlog by 30 October

6. QUARTERLY BACKLOG PERFORMANCE TARGETS FOR 2011/2012
Province
Quart 1
Quart 2
Quart 3
Quart 4
TOTAL EC
2 500
4 500
7 000 FS
1 000
1 130
2 130
GAU
1 793
2 793
KZN
2 055
2 000
4 055
LIM
363
207
570
MPU
346 NC
635 NW
117
253
370 WC
500
1 500
9 809
9 590
19 399

7. CASE ASSESSMENT AND VALIDATION
During case assessment and validation of the appeal letters received (approximated backlog), the following were established:
Category 1: No ID – Letters sent to appellants requesting copies of identity documents.
Category 2: Means Test – Appeals by beneficiaries on decisions made prior to 16 September 2011 referred to SASSA for consideration.

8. CASE ASSESSMENT AND VALIDATION
Category 3: Duplicate matters, enquiries and general complaints. Duplicates were removed and enquiries/complaints were sent to Customer Care units of both DSD and SASSA.
Category 4: Real backlog appeals – these are the matters which had to be adjudicated and outstanding records retrieved from various provincial SASSA warehouses. This number includes backlog appeals received after the start of the current financial year from SASSA Offices.

9. Backlog: Case Assessment and Validation
PROV **
PERF. TARGET
ADDIT BACKLO G
APPEAL ADJUDI- CATED
(Minus)
BALANCE:
CAT 1: *
(No ID’s)
CAT 2:
(Means Test) (Minus)
CAT 3:
Dupl/Enq Comp/ (Minus)
CAT 4: *
Backlog Appeals remaining EC
7 000
2 868
4 132
1 794
310
984
2 838 FS
2 130
778
1 352
933
250
334
768
GAU
2 793
415
636
2572
837
450
2 122
KZN
4 055 35
4 020 12 8
2 353
1 659
LIM
570
167
403 27 2
326 75
MPU
346
132
214
120 20
133 61 NC
635
502 25 7
373
122 NW
370
128
307
191
184 WC
1 500
170
1 330
265
318
566
446
TOT
19 399
543
5 226
14 716
4 015
1 372
5 069
8 275
* Category 1 (No ID’s) have been included in the backlog appeals remaining. Number of backlog remaining may therefore ultimately differ depending on feedback received from appellants.

10. Pre-Adjudication: New Appeals referred to SASSA for reconsideration
PROV
“Appeals” received via Ministry but referred back to SASSA for reconsideration (thus SASSA decision on/after 16 Sept 2010)
TOTAL
May
June
July EC
379
239 52
670 FS 36 60 7
103
GAU 67 40 3
110
KZN 16 33 6 55
LIM 8 11 5 24
MPU 14 21 NC 9 2 NW 12 1 20 WC 17 39
Unkn 25
553
450 75
1 078

11. BACKLOG APPEALS ADJUDICATED: May – July 2011
PROV
April 2011
May 2011
June 2011
July 2011
TOTAL EC
553
875
1 440
2 868 FS
371
252
155
778
GAU
277
359
636
KZN 10 3 22 35
LIM 62
105
167
MPU 55 47 30
132 NC
133 NW 61
157 89
307 WC 1
141 28
170
1 390
2 072
1 764
5 226

12. Post Adjudication: Communication (Backlog)
PROV
As at 31 March 2011
April 2011
May 2011
June 2011
July 2011
*TOTAL EC
7 600
2 480
4 788
1 311
1 440
17 619 FS
2 664 46
990
673
155
4 528
GAU
6 201
1 189
4 511
743
12 644
KZN
7 713
801
4 080
734 22
13 350
LIM
116 80
165
361
MPU
123 47
131 62 30
393 NC
128
111
527
221
987 NW
2 226 18 89
2 333 WC
888
603
163 28
1 654
TOTAL
27 659
4 674
15 728
4 072
1 764
*53 897
*Number includes matters adjudicated 2009/10 but not communicated then.
Backlog in communication of appeals adjudicated has been eradicated. Currently outcomes are communicated within 1 week of adjudication.

13. Adjudication of New Appeals
PROV
TOTAL NEW APPEALS RECEIVE
NEW APPEALS ADJUDICATED APRIL 2011
NEW APPEALS ADJUDICATED MAY 2011
NEW APPEALS ADJUDICATED JUNE 2011
NEW APPEALS ADJUDICATED JULY 2011
TOTAL NEW APPEALS FINALIZED EC
171 57 44 70 FS 50 46 4
GAU
225 80 92 53
KZN
235 85
LIM
MPU 40 37 3 NC 12 5 7 NW 13 WC 14 9
TOTAL
760
299
228
233
New matters received iro SASSA decisions on or after 16 September 2010 have been referred to SASSA for reconsideration before they can be adjudicated as new appeals by the Tribunal

14. Challenges Dependency on SASSA for the appellant records.
Inadequate or insufficient records on file.
Unavailability of files or appellant records.
Inconsistent address details for the appellants.
Delayed implementation of the reconsideration process.
Lack of a Management Information System.

15. RECOMMENDATION
It is recommended that the meeting takes note of – the progress report for the period of 1 April 2011 – 31 July 2011.

16. Thank You