1. NCACVSO Fall Conference Martiez Taylor, CMA September 2015

2. Agenda Introduction PIV Badges Stakeholder Enterprise Portal (SEP)
Live Manual
Reminders:, Viewing eFolder, Printing, TMS Enrollment

3. Background Investigation
PIV Card Process
Sponsorship
Complete application package (0711, 0710, 306, and resume)
Contact facility to be fingerprinted (Asheville, Durham, Fayetteville, Salisbury or Winston)
Send application package to Rob Jones
Background Investigation
PIV Sponsor will initiate request in EQIP
sent to applicant (5 business days to respond)
Obtain PIV
Sponsor notifies Rob Jones once background complete
Schedule appointment to get card

4. Stakeholder Enterprise Portal
Access Channels for Electronic Claims Submission

5. Stakeholder Enterprise Portal

6. Stakeholder Enterprise Portal Overview
Secure web-based (Internet) portal
URL:
Electronic way of doing business with the VA
Users are external business partners who support Veterans
Veterans Service Organizations
Attorneys
Claim Agents

7. Office of General Counsel (OGC)
Before registering for SEP:
The User will review their name in the Office of General Counsel’s (OGC)
Accreditation Database
apps/accreditation/.
If there is an issue with the users name, then the user needs to send an with the corrected information to
Updates take 24 hours to be reflected in the database.  

8. How To Access SEP
SEP Access (User Guide Sections 4.0 – 4.3) Currently there are two (2) ways to access SEP:
Personal Identification Verification (PIV) Card
Norton Symantec Level 3 remote Proofing Authentication

9. Stakeholder Enterprise Portal Overview
Representation Requests (User Guide Sections 5.0 – 5.4)
The Representation Requests page (tab) is used to review and accept (or decline) electronic requests.
Choose specific search criteria to find requests that pertain to the VSO.
Once a request is accepted, a representative has access to the Veteran’s information through SEP.

10. Stakeholder Enterprise Portal Overview
Representative Dashboard (User Guide Sections 6.0 – 6.6)
The Dashboard page (tab) is used to search for a Veteran.
Once a Veteran’s record is found the Representative can access certain information.

11. Stakeholder Enterprise Portal Overview
Representative Dashboard (User Guide Sections 6.0 – 6.6)
Currently there are eight (8) actions that can be taken. Most information provided is read only.
The two (2) Actions used to provide additional evidence on an existing claim or to submit a new claim are:
Claim Status – upload documents to support the Veteran’s claim
Online Forms – access the Compensation and Dependent applications

12. Basics - Available Forms
Representative Dashboard (User Guide Sections 6.0 – 6.6)
Current Forms (accessed from Action - Online Forms)
Application for Disability Compensation (21-526EZ)
Declaration of Status of Dependents (21-686c)
Integrated forms
Veteran's Application For Increased Compensation Based On Unemployability ( )
Statement In Support Of Claim For Service Connection For Post-traumatic Stress Disorder (PTSD) ( , a)
Application for Automobile or Other Conveyance and Adaptive Equipment ( )
Request for Approval of School Attendance (21-674)
VR&E – Education/Vocational Counseling Application ( )
VR&E – Disabled Veterans Application for Vocational Rehabilitation ( )

13. Basics - Veteran Profile
Representative Dashboard (User Guide Sections 6.0 – 6.6)
View only Veteran Profile Information:
Payment History
Additional Benefits Summary
Disability Summary
eBenefits Profile
Dependent Summary
Representative

14. Stakeholder Enterprise Portal Overview
VSO Work Queue (User Guide Sections 8.0 – 8.1)
The VSO Work Queue is used to search for electronic applications that have been started, but not submitted.
The application may have been started by the Veteran using eBenefits or by a Representative using SEP.
Choose specific search criteria to find work items that pertain to the VSO.

15. Stakeholder Enterprise Portal
Resources:
SEP FAQs
SEP User Guide
content/sep/assets/downloads/SEP_User_Guide_July2015.pdf

16. Contacts

17. Live Manual
Integrates the following content into one source, the VBA “Live Manual”
M21-1MR, Fast Letters, TIP Sheets, Training Letters, FAQs, DADs and VSCM/PMCM Call Agendas
Can be accessed inside or outside the VA Network
Current System Features:
Time saving fly out browse capability
Breaking News functionality.
Intuitive Search Engine with Type Ahead or Auto Complete Capabilities
"Did You Mean:" keyword search capability
Related Article(s) capability
A dynamic and automated "Most Popular Articles" list that can be manually configured to push articles to the top or bottom of the list
End user "article" rating capabilities
Separate Servers configuration to increase speed and efficiency
A collaborative knowledge management authoring framework that allows for distributed content creation and management

18. Live Manual (inside VA network)
Initial login screen: There are 3 ways for the end-user to login

19. Live Manual
Main page: We can add “Breaking News” here that will allow the service to point/highlight important information. Most popular, recently added, and recently changed articles are displayed here

20. Live Manual (outside network)
Access via Google by searching KnowVA

21. VBMS Reminders: Clear cache regularly
Check Compatibility View Settings
Refer to VBMS Troubleshooting document

22. Remote Printing Access
Printing within CAG
User submits CAG Printing Request via the Self Service Portal
Click “Request CAG Printing and Copy and Paste”

23. Remote Printing Access
Complete Request Form
Select justification from dropdown list (Veteran Service Organization)
Acknowledge type of information to be printed by selecting “Yes” for each
Type “N/A” in the additional comments blocks
Confirm supervisor (Douglas Chapman)
Acknowledge terms
“Select submit”

24. Remote Printing Access
Confirmation
After selecting “submit” an online confirmation will appear with information on how to track the progress.
24-48 hours

25. TMS Enrollment Confirmation
The Training Manager no longer enrolls VSOs in TMS
VSO must “self-enroll”
Complete VA (VA Privacy) – this is an annual training
certificate to Training Manager at
Training manager validates the account

26. Martiez Taylor, Change Management Agent
Contact Information
Martiez Taylor, Change Management Agent
(336)